Crash Champions Collision Repair
6518 North Lamar Boulevard, Austin, Texas, United States
About the Crash Champions Collision Repair
Crash Champions Collision Repair is a top-rated car repair institution located at 6518 North Lamar Boulevard in Austin, Texas. With a team of highly skilled technicians and state-of-the-art equipment, we specialize in repairing vehicles that have been involved in collisions. Our goal is to provide top-quality repairs and exceptional customer service to get you back on the road safely and quickly. Trust Crash Champions Collision Repair to restore your vehicle to its pre-accident condition.
Photos of Crash Champions Collision Repair
6518 N Lamar Blvd, Austin, TX 78752, United States
Opening hours of Crash Champions Collision Repair
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Crash Champions Collision Repair
"Awesome customer service the day after my car was totaled. I think it was Danielle? (sorry I don't know if I got the name right) from Florida working the front desk who took the time to fully explain the paperwork I was asked to sign. She also was kind when I came on a cold day to retrieve my license plates and followed through with her promise to have the guys in the back pry my items out of the crunched trunk. What a relief to have such wonderful service at a difficult time. Thank you all for making my experience as smooth as possible! Looking at other reviews, it seems getting a car fixed here could be iffy, but my car having been totaled while insured by State Farm, everything was a breeze and I had a 5 star experience."
"I had a great experience at this Crash Champions and wanted to spotlight a few star employees: Robby/Nicole: Helped me with a little administrative-related snafu and went above in beyond in ensuring that I was able to be seen right then and there despite my insurance not being able to answer right away. Nicole especially made me feel like I was not a burden and that she was looking out for me. Her demeanor was overwhelmingly kind and helpful and I got the sense that she always goes above and beyond in terms of providing the best customer experience. Even though it was not Robby's role, he was helping Nicole help me and made sure I had a ride to the rental car business. Eric: Was my assigned agent to my case and was excellent in communicating the repair process timeline and updates the entire time. He even spotted out other problem areas or two that I would not have noticed myself...and made sure that those were fixed/paid attention to. All in all, my experience with Crash Champions was painless and easy (I even got my car back in LESS the amount of time quoted) - which is so ideal after dealing with the stress of a car accident and everything that comes after that. This business is fair and will have your best interests at heart."
"I brought my car here the day of an accident and the customer service was amazing. The two front receptionists were kind and personable. They helped me organize a shuttle with the rental agency and even helped me take my plates off my totalled car. Would recommend! I believe one of the women was named Jackie - thank you both!"
"The confirmed with myself AND my insurance company that we could bring my car in to be repaired. As soon as the tow truck arrived, they told him that the lot was full and turned him away. After speaking with the manager (because the girl that I was speaking to disconnected the call) I was told that they would take my car but of course, the tow truck driver had already left and now we get to figure out how to get my car out of their lot. Terrible customer service and experience. I wish I would have read the reviews before having this all set up."
"Deeply disappointed. We trusted them with our new car after a not at fault accident and they completely lied to us about the repairs and inspection. The bill not only listed certain repairs that were not actually applied, but Eduardo/Eric also told us it was not the tire but the sensor and that they inspected the tire and found nothing wrong with it. He told us it was fine to drive knowing well it was not safe. They said it was filled with air but when we got the car back it was at 11 and upon arriving home it went down to 3 and showed visible damage. We called several times and received no response so the car is sitting in the parking lot and I have no transportation as we had to turn in the rental. Eduardo (also goes by Eric) recommended this so we do not risk getting charged for the rental but we should have seen through this lie. He said we had time to find any other damages which was also a lie. We got completely played. He convinced us it was fine to drive on purpose so we’d take the car and he’d complete the claim. He previously mentioned needing space in the lot as well so that should’ve been indication that he just wanted us out of there. The front tire chewed out the plastic so bad that it broke off and damaged the back tire as we informed them from the very start yet they deny any visible damage to it. The tire is literally flat and Eduardo/Eric knew that. He knew that the tire was damaged and that it was not the sensor yet he told us it was the sensor to avoid any further repairs or delays. He claimed to not have heard from State Farm but when we called them they said they had already spoken to him and he told them it was because it was just from wear and tear and a minor leak. We just got the 2020 car this past November and the tire itself was in prime condition. Wear and tear?? The sensor read 11 shortly after filling it with air how is that from wear and tear/a slow leak!? It has been completely flat since we picked it up and it was a hazard to drive. Why would you tell us it was the sensor and not the tire but then tell State Farm it was the air leaking out from the tire? He informed us they inspected the tire and found no issues with it. He keeps lying. He left us a voicemail stating that State Farm had not reached out to them when they definitely did and he was the one that denied the repair. The plastic that ripped off from the front flew back and punctured the back tire and that is the shop’s responsibility to repair as it was caused by the accident. We are in utter shock. The fact that we got a flat tire on the same side from where the plastic ripped off right after the accident is not a coincidence. It was caused by the accident and that is very evident. I do not like games and manipulations. It has been a tragic experience to say the least and I do not recommend this shop. If you do come here please be cautious and aware."
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