Ben's Workshop 117 East Oltorf Street, Austin, TX 78704

"Literally the last straw with this shop. They looked the car over and said they couldn’t find what my wife said. She had the relook at the car, and they said they found a leaking head gasket (which is common in these cars). He tried to get my wife to replace it for $2300 and she said no. She had the battery and a window regulator replaced instead they didn’t do anything until my wife called and checked on the car. When we showed up it was a grand in labor for the two parts. We’ve used this shop multiple times, and every time my wife deals with them, they up-charge everything. $652 in labor just for a window regulator!! Definitely feel like we got taken advantage of when we decided to not have them fix something they wanted to charge for."

"I had terrible experience with them!! I wish I could give them ZERO star!!!!! First, my car’s check engine light was on. So I called them and made an appointment. I dropped my car off at 8 am(that’s the earliest time) on the day that I had an appointment. They said they will call me in the afternoon but they never called me back! I needed my car next day so I called them around 4pm and they didn’t even check my car yet!!!!!! I told him I need to get my car back NOW. And he said I’ll call you back. ……Never!!!They never called me back! So I called them again. And they said they are working on it and call me back. Of course nobody called me back. It was 5 pm. So I decided to go get my car back. That’s already terrible. But not done yet. Second, the website says “free estimate”. It’s not true. They cost me over $300 with nothing fixed!!!!!! (Jiffy rube did same thing for FREE!!) Also he said will sand me the results and more information. NEVER!!!!! I called them so many times. And still not getting any email, estimate or information. I can’t believe it. I wasted my time and money. It’s just terrible!!! I need my money back!!"

"I've been here a few times to get work done for my 2009 Mercedes. Josh and the team have been great to work with. Very transparent, and will go the extra mile (no pun intended) on getting things properly done. I had the engine light come on again after my 1st visit, and they got that squared away and stood true to their work."

"Thank you for all your good work. I'll be coming back for more. Josh worked with my warranty company to get my busted sunroof working again. It would have been $4k+, but thankfully I only paid $375. Repairs took a week to complete. They put a few very nice smelling car scent squares under the seats. I'm not a fan of the Mercedes "fresh rain shower" scent. I prefer the smell of leather or a nice cologne. Anyway, it's nice to have my C43 back with a functioning sunroof."

"I have a slightly older high end Mercedes and Ben's Workshop has taken great care of my car. They have deep knowledge and have diagnosed and repaired complex issues. It's also nice to frequent a local business. Highly recommended"