Caliber Collision
11210 South Interstate 35 Frontage Road, Austin, Texas, United States
About the Caliber Collision
Caliber Collision is a trusted car repair institution located in Austin, Texas. Our skilled technicians are dedicated to providing top-quality auto body repair services to help you get back on the road safely and efficiently. With a commitment to excellence and customer satisfaction, Caliber Collision is your go-to destination for all your car repair needs. Visit us at 11210 South Interstate 35 Frontage Road and experience our professional service firsthand.
Photos of Caliber Collision
11210 S I-35 Frontage Rd, Austin, TX 78748, United States
Opening hours of Caliber Collision
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
Day off
Sunday:
Day off
Reviews of Caliber Collision
"People here is nice, but they ability and quality to perform their tasks is poor. My personal long story short: They replaced the incorrect rim, nobody catch it until the customer (do they not review the repairs at all?) After I realized that they swapped the front right rim instead of rear right, I was told to take my car directly to the repair shop so I don't have to spend more time and more Ubers. I was given the incorrect address and the repair shop didn't have time that day, so I wasted hours of my time. And after all that, they forgot to replace the lid of the rim and they lost the emblem of the rim"
"Professional! Took great care of my vehicle and they were even 2 days ahead of schedule. I had no issues with Ana Marie and her responsiveness. Every few days I received a text notifying me of their progress. My vehicle was returned fixed, clean, and ready to take on the road again safely. I am a USAA member and almost all communication went through my insurance adjuster if I needed assistance with the rental process or insurance claim. Everything was then communicated to Caliber Collision in a very timely manner. Both USAA and Caliber turned a stressful situation into an easy one. Thank you!"
"I wanted to bring to your attention a recent service experience I had at Caliber Collision regarding my car. Unfortunately, I encountered several issues throughout the process. Firstly, I had scheduled an appointment to drop off my car on a Friday, but my service adviser, Ana Marie, informed me that they do not accept drop-offs on Fridays, despite being the ones who scheduled it. Additionally, Ana Marie mentioned that USAA does not cover rental expenses if the car is not being worked on. However, after speaking with my adjuster, he approved a rental for me. Furthermore, I have tried reaching out to Ana Marie for the past two weeks to address an issue with the screws not being properly reinstalled for the undercarriage mesh of my car. Regrettably, she attempted to shift the blame onto me. This entire experience with Caliber Collision has been unsatisfactory, and I found Ana Marie's behavior to be quite rude. I would strongly advise avoiding this location for your vehicle repairs. You will find photos as proof of the missing bolts and screws on the undercarriage of my car. It is disheartening to encounter such unhelpful behavior from someone in the customer service industry. Thank you for your attention to this matter."
"Worst experience ever. They said my car would be ready a week early. When I got there it made sense why! EVERYTHING that was supposed to be fixed WAS NOT FIXED. My car was completely UNFINISHED. I knew it wasn’t finished the moment they pulled it up to the front. So many damaged parts were not fixed, and it’s like my car came out worse than what it was. I had before photos and took after photos where it was supposedly “FIXED AND READY FOR PICK UP” My driver side mirror was more scratched up than what it was when I dropped it off! It was never replaced! Never again will I come here. My driver window wasn’t replaced like it was supposed to be, my mirror wasn’t replaced like it was supposed to be, my tire/rim weren’t replaced and fixed like they said it would be. They made it sound oh so good that everything would be taken care of. However that wasn’t the case at all! I was extremely disappointed. And I let them know just because I’m a woman doesn’t mean they can run all over me."
"As soon as you step into the waiting area, you're greeted by the delightful aroma of freshly popped popcorn, which instantly makes you feel at home and embraced as part of a caring family. The front desk associate, Karlee, embodies the essence of the establishment with her warm demeanor, friendly face, and genuine concern for every customer. She is the heart and soul of the operations. During my visit, I had the pleasure of working closely with service rep Joshua, who proved to be exceptional in his knowledge and expertise when it came to servicing my automobile. His attention to detail and thorough understanding of the required repairs left me thoroughly impressed. When the service area was bustling with activity, Manager David stepped in to assist with minor issues that arose. His willingness to go above and beyond, despite being occupied with other responsibilities, further exemplified the outstanding level of service provided. Without a doubt, this has been the best repair service experience I have ever had. The team's dedication, professionalism, and genuine care for their customers set them apart from the rest. I highly recommend this establishment to anyone in need of top-notch automotive repairs."
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