Royal Dental part of Brident Dental & Orthodontics

"My experience at Royal Dental was greeted with a professional and explanatory staff who completed the Gingival Irrigation in a timely matter."

"They are sooo unorganized I was getting emails for other patients and they scheduled me on days they were closed. Also I waited an hour today from 2 until 3 for the dentist because she "stepped out" for a min. I was told she would be back before 230 so i waited. Mind you I used medical transportation witch is a Hassel to get at last notice. I wouldn't recommend this place to any one who has an option unfortunately I have to go to this dentist because I have medicade"

"They texted me once and emailed me once and called me the night before my appointment to confirm. All three times I confirmed I would be there. I drive up here in rush hour traffic ( my appt for 430pm) just to be told the hygienist called in that morning and I can’t be seen. You had 9 hours to call me to reschedule!!!! Thanks for wasting my time and money."

"Listen to the reviews you’ve been warned …The doctor is trash. I went over a year ago when I was pregnant. Did everything right on my behalf went in for my appointment waited 3 hours, which was horrible for me. Just to get back and the technician kept messing up on my X-rays which didn’t bother me much she was really sweet but she seemed terrified of the doctor. She kept making mistakes and did them over and over again and asked for help from another technician until she got them taken properly. That’s super sad if you’re scared of a higher up(doctor). The whole place seems shady and really miserable to work at. I don’t understand how they’re still open with all the bad reviews you see on here. The doctor told me it was worthless having braces when I was younger since I didn’t upkeep which I understand is my fault but don’t make me feel worse I already struggle with my mental health horribly. And then the fact after I waited 3 hours to be seen which happened to be 15 minutes from closing time and the technician was telling the doctor she had 4 other procedures (cleanings, and etc.) and she was rude and said I’m not doing that. Once it hits time for me to clock out I’m leaving! No wonder the staff is afraid of her. She must be doing the job for the money because she’s rude and doesn’t obviously care about the profession or have a passion for it. I refuse to go back I don’t care if I have to drive 1 hour to see someone else who takes my plan. Also after my exam thinking I was going to have a cleaning they told me to wait again in the waiting room just for me have to go ask if they needed anything else from me and they said no I could have left already. HATE THIS PLACE! Also I’m terrified of dentist and the experience just made it worse for me."

"I had a HORRIBLE experience here. They WILL LIE ever since they have a new female dentist. I guess they are short staffed and low on funds. They make you wait an extended amount of time. They told me I needed a “deep cleaning” that cost me $130. To find out later it was only a regular cleaning and they just up-charged me. I have the email attached below to prove it. After, i found out all of this work that they will do to me will cost over $600. I went to get a second opinion and they told me I have absolutely no cavities whatsoever. I called royal back and they said, “everyone gets second opinions that’s what your supposed to do to make sure you have cavities.” They are a complete joke. They will lie to get their $$$!!"