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Service Department at Texan Dodge
18555 Eastex Freeway, Humble, Texas, United States
About the Service Department at Texan Dodge
The Service Department at Texan Dodge is a trusted car repair institution located at 18555 Eastex Freeway in Humble, Texas. Our skilled technicians are dedicated to providing top-notch service and maintenance for all Dodge vehicles. Whether you need routine maintenance, repairs, or diagnostics, our team is here to help keep your car running smoothly. With a commitment to quality work and customer satisfaction, you can trust Texan Dodge with all of your car care needs.
Photos of Service Department at Texan Dodge
18555 Eastex Fwy, Humble, TX 77338, United States
Opening hours of Service Department at Texan Dodge
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 14:00
Sunday:
Day off
Reviews of Service Department at Texan Dodge
"Terrible customer service, no call backs, lied about warranty coverages, and best of all left parts and hardware off car after receiving it back half fixed after two weeks with no loaner available. Left multiple messages for sevice manager Dalton Hobbs to call me back without a word. Left message with general manager Greg Williams with no call back, and on hold for 30 minutes. Will update of they make any attempt to rectify, but doubt that will happen. If you buy a car here, don't expect any sort of support after purchase. They got their money already."
"I bought my 2020 kicks in for an oil change at 7:30 am and did not leave until 11am for a basic oil change, on a Monday. My fluids were not refilled, and battery was not checked properly after asking."
"To schedule an appt. for an oil change at my convience is very important to me. TEXAN DODGE always is courteous and polite, very professional. I appreciate the complimentary customer service extras of covering my floor mat and seat protector!! Thank you very much for this! I am a very satisfied customer and would recommend this dealership to anyone. I really enjoy my 2018 RAM 1500 and pray I will be able to drive it for several hundred thousands miles!!! I will be returning as scheduled for my oil change/tire rotations/car wash. Sincerely, Johnna R. Graves Humble, Texas"
"My car was for an oil change and tire rotation. All was well. However, it concerns me how we are just given the receipt without speaking in DETAILregarding performance needed. Please consider placing this excellent communication and good customer service factor BACK Into the process. As a widow it would be warmly welomed. Instead the Representative, tells you to look on the 2nd page."
"If possible I’ll give this place a 0 star review!!! Took my brand new 2023 Jeep Grand Cherokee to get checked out for a recall on the coil springs 2 days later i went to pick up my truck and everything was fine supposedly it pass the inspection for the recall! Yesterday We took a road trip to The Valley for a family emergency and guess what our “RIGHT COIL SPRING” literally flew out all we heard was a loud noise and saw the spring land on the side of the road. I’m just so thankful nothing major happened to us because my husband was driving 40mph speed limit. Called the dealership and guess what NO ONE HELPED US! All they did was give out numbers of who to call next, all we asked was for them to get us a rental car to get back home (6hrs away) but nope not even. Looks like they don’t want to take blame for the mistake of the person who supposedly inspected the recall! But I know for a fact this is not going to stay like this, I’m going to get an attorney because this could’ve been avoided if y’all would’ve done the job right! Everything crosses my mind like “this could’ve cause a big accident or us flip over and one of my family members got injured bad” Don’t take y’all vehicle to this place!!! Or get a Jeep Grand Cherokee because those are the ones with the recall!"
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