Bethany Hicks - State Farm Insurance Agent 1050 Chinoe Road, Lexington, KY 40502

"The Bethany Hicks, State Farm agency is the best! In all the times that I have called, Bethany, herself, or one of her associates, Jennifer, karen, Jaclyn, Christine, Rachel, or Bella have always answered the phone. Never did. I have to leave a message with a recording. This entire team is patient, and professional. I am so happy I have chosen the Bethany Hicks agency. For my insurance needs!"

"Started off great ....now not so much! My insurance has steadily increased each year with this company. When I reached out to them to see why. I always get a pre-rehearsed line of "Kentucky has had an increase in all property and casually insurance" a very much just deal with it type of attitude. Do you think any of her staff offered to go through my policy to see how they can save me any money? Nope just stuck me with that line. I have never dealt with Bethany. From the start of my policy to the end. She's my state farm agent but I've never dealt with her personally, which is absolutely ridiculous. I always deal with the office staff who really really struggle explaining billing and policy information. I attained life insurance with them years ago. They told me that I was on a monthly payment plan. Never once did they tell me that my life insurance policy would be on a different due date than my auto insurance and I had the policy for YEARS!!!! so every couple of months the life insurance company is sending me cancellation notices to pay MORE MONEY when I pay on this policy every single month. It never told me in the app or anything that I was behind or on a different due date then my auto policy . It gives me once set monthly amount which I pay. When you reach out to have them explain, they literally read off of the notices that are sent to you in the mail. There's nothing worse than talking to someone who doesn't know how to break down and explain billing information to people. I work in the Customer Service field, and this is a really ridiculous. Finally, I just had to let life insurance policy go. I have three kids and a husband I cannot afford to pay these random bills that pop up every couple of months for a life insurance policy. I give them almost $300 a month which is absolutely absurd. I cannot afford any more and it's obvious they don't care . It's unfortunate because I really wanted to keep that policy but I cannot keep getting random bills of 100+ dollars every couple months because this company doesn't know how to properly communicate. Currently looking to switch as we speak..... I'm sure somebody from the office is going to say call me under this review... Again that's not how you resolve issues. When people leave bad reviews you are to reach out to them. Not have them call you. We're already unsatisfied. Why would we reach out to you to be unsatisfied again? You can reach out to us. That is good customer service. I would never have an upset client reach out to me. Going above and beyond is reaching out to them."

"I have to give a huge shoutout to AUDREY! She has been very helpful since the beginning and has taken her time to walk me through everything along the way. Not only that, but she’s helped me to get the best rates that I’ve ever had! Less than 50% of what I’ve been quoted by other companies. I couldn’t be more pleased with the service I’ve received thus far. I’m beyond grateful for State Farm and this amazing team."

"If you need auto, life or home insurance, even life insurance please contact Audrey with Bethany Hicks State farm Insurance. This woman helped me in so many ways with my auto, renters and life insurance. She didn't stop until she found me the best & cheapest rates. This woman rocks!!!!!"

"I met with Bethany today to move my Life Insurance and Disability policies to her office. She was so kind and professional. Her team members were polite and they all made me feel very welcomed. Once Bethany processed my request to change offices, she took the time to review my policies and helped me update my beneficiaries. Knowing how a State Farm agency works, I know that she is incredibly busy, but I never felt rushed. She took time with me to learn about my life and shared about hers as well. 10/10 would highly recommend her!"