Northwest Truck & Auto Center 3730 Pinemont Drive, Houston, TX 77018

"Bad customer service... never coming back and dont recommended if you value your time. They will leave you waiting without no help having no customers."

"I was recommended this shop by multiple local people I trust, and boy I wish I would've asked sooner. I drive an '86 truck and Earl and the guys helped me out before I had even decided to bring the truck in. They were fast, did great work, very reasonable on cost, and the communication was great! I'm happy to have found a mechanic around here I can trust."

"These guys are great. They have kept my two cars (2008 Jeep and 2012 Kia) running with over 200k miles on both of them. I find their prices very reasonable."

"I tried last year to bring in my truck like 3 times. They say call back in a few days we will get you in. Never happened. Since they are a classic truck mechanics I wanted to give them another chance this year and see if anything has changed. Nope. Spoke to to owner and he said to call in a few days. Again I should of known about the customer service. I called back and no answer on phone line. I tried later that day and no answer. Not even a answering service. Called next day. Again nothing. They have too much business to care about any new customers. This is that type of business."

"This has to be the most expensive shop I've ever used. I realize that mechanics always try to get over on people but this has to be the worst. Earl is a liar and extremely rude and the only reason I used him was cuz my mom ( previous owner) said he already knew the Xterra. My brother went to school with him and he is in the neighborhood, but I wouldn't recommend anybody using Northwest truck and Auto on pinemont. I have a 2003 Xterra that we ( my mom and I) have put 3 starters on that SUV and now, it's out again, and of course it's not under warranty,, only cuz I misplaced the receipt. Earl told me that the valve cover gaskets were leaking onto the starter and it was shorting it out. He said he replaced them and when I called him then he tells me that I told him not to replace them because I was selling it, which was a lie he's a rip off a liar and he's rude I wouldn't recommend using him, but if you do, good luck!!!"