Joe Myers Mazda Service 16500 Northwest Freeway, Houston, TX 77040

"Fantastic, Unbeatable Customer Service by Brandon and the team at Joe Myers Mazda Service! Had an issue with front camera - Brandon listened to concerns and got into solution quickly. Super satisfied customer!"

"Brian is my service advisor. He's awesome, patient, confident, straight forward, just all-around great person. He listens & answers questions without an attitude. Thanks for being my contact person Brian!! You are appreciated!!!"

"I am at the service center at the Joe Myers Mazda. I had an appointment to get my oil changed. After they took my car back a gentleman came to me and said that the service manager refused to change my oil because when I was there last visit I wrote that I received sub-standard service. I explained that that was correct but I was willing to give them a second chance. Instead of trying to redeem themselves, the gentleman told me that they were trying to raise their score. He then said he really wanted to work on my car but could not with that previous score. Insinuating that if I removed the bad evaluation that they would service my car. I explain that the way to change your score is to give better service, not bulling customers and I left. I am appalled!"

"I have regularly visited this repair shop for the last 12 years. The experience has been good enough that I come back for all my maintenance while I have lived nearby (a steady 3+ star experience). However, just this week I had a check engine light that needed diagnoses and some repairs. The overall experience was the best I have had with any car repairs ever before. As a "Mazda driver" I expect consistent slightly above average service with slightly below average prices (I am interested in value), but I feel that I had an experience much closer to what a more luxurious service center would provide. I was taken care of quickly. I was kept up to date on progress. I was given options. I was provided more than I was expecting. My questions were answered. I made my reservation online the day before. I had internet while in the waiting area. I was even given a loaner car with no strings or urgency to meet the shop's priorities. It was all very satisfying."

"The service rep was so friendly and polite. He kept me informed on the status of my vehicle and any service updates. My phone was low on battery life and the rep saw this and offered an extension cord. How's that for service?! Also, the entire process was quick and the free coffee was nice too."