Austin Car Care .LLC

"I’m mostly here to leave a holistic review. The staff is nice and attentive when you’re at the shop in person, but if you try to text or call you likely won’t hear back from them. They did a great job on my car, but they didn’t tell me ahead of time that it wouldn’t be ready at on the original time that we planned for me to pick it up (I left it with them over a 5 day period while I was out of town). A quick text to let me know it would be another day or even a few would have saved me a lot of time and headache. After I picked it up, I realized the amount felt higher than it should be so I texted. No response, so I went in person, no big deal. They very kindly broke down the cost for me and realized that they did make a mistake and list something that they didn’t end up using/needing to do to fix my car. We agreed on a reimbursement of that amount sent via original form of payment. When I texted for an update two weeks in, they said it was a hold up with the bank and they would reach out with an update when they had one. Reasonable enough, it was a debit card transaction so ik those can be weird. At nearly four weeks, I messaged again for an update to no response. It’s really difficult to not be frustrated about poor communication. After stopping by in-person again, I was able to receive the refunded amount. I updated to 4 stars only because of their in-person hospitality and willingness to refund the mistake."

"Thought I would have a great experience with this place after reading the reviews and meeting Keith in person. I went in for an overheating problem and that day communication on the problem was slow. I had to reach out to them multiple times and was told I would receive and estimate and update shortly and again had to reach out on my own. The original pick up date for the car was also pushed back but there were days when I received no communication despite being told I could pick the car up that day. Upon picking up the car, there was an empty coke bottle left in my car but that was an easy fix. A few weeks later I got an oil change and was informed that my fuse box cover went missing. I have reached out a couple of times to ACC and was told they would get back to me that day yet it’s been two weeks and no communication. There was also a piece of the car not revolted down. Still hoping to hear back about the fuse box cover as an electrical problem is not something I need with my car and especially for the price I paid for repairs."

"The Austin Car Care team was very helpful. They were able to get my car in quickly and were able to quickly diagnose the problem with my car’s AC. The owner clearly knows his stuff. Everyone was friendly, and it reminded me of a mom-and-pop place. The only difficulty we had is that there is very little parking, and we could have used a heads-up on that."

"Do not go here for an oil change. I’ve been getting oil changes for years at take 5 and other locations. Most of the time I’ve paid anywhere between $60-$80 sometimes $100 if I add new wipers. This place, charged me $127 for the full oil change and took a full hour to complete it. Save your time and your money, go somewhere else. Trust me. The people are nice but the price I was charged is not a smart choice when you can get the same service done at take 5 oil change for 1. 50% cheaper, and WAY faster. Please go elsewhere I’m begging you."

"The Staff at Austin Car Care is second to none. They are very professional, quick to respond to your questions or request, and they have integrity which is hard to find in Auto Repair shops today. They only want the best for their customers. Not to mention they have some of the best mechanics in Austin !"