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Castle Dental & Orthodontics
10645 Broadway Street, Pearland, Texas 77584
About the Castle Dental & Orthodontics
Castle Dental & Orthodontics is a top-rated dental institution located in Pearland, Texas. Our skilled team of dentists and orthodontists are dedicated to providing exceptional oral health care to patients of all ages. From routine cleanings to advanced orthodontic treatments, we offer a wide range of services to meet your dental needs. Our state-of-the-art facility is equipped with the latest technology to ensure the highest quality of care. Visit us at 10645 Broadway Street and experience the difference at Castle Dental & Orthodontics.
Photos of Castle Dental & Orthodontics
10645 Broadway St Ste 102, Pearland, TX 77584, United States
Opening hours of Castle Dental & Orthodontics
Monday:
08:00 - 17:30
Tuesday:
08:00 - 17:30
Wednesday:
08:00 - 17:30
Thursday:
08:00 - 17:30
Friday:
08:00 - 17:30
Saturday:
08:00 - 14:00
Sunday:
Closed
Reviews of Castle Dental & Orthodontics
"The dentist and dental hygienists are great, but the office staff and scheduling team are the reason we are now looking for a new dentist. Just a really poor customer service experience. I waited over an hour to be seen for my first appointment because of how backed up they were. There was an emergency that pushed things back, which I understand happens, but I say in the waiting room for an hour without any update. Then the initial appointment is just a check and they schedule you for a second visit to do the actual cleaning, which was frustrating because this was not explained during the initial booking. My husband had a appointment scheduled with them a couple of months ago that they canceled due to incliment weather (completely understandable) but he called twice to reschedule and never heard back and they never reached out to him to try and reschedule, despite their cancellation saying they would. The final straw for us is I have called three times over the past 6 weeks to try and get an updated quote for a new crown after my insurance switched. The first time I called the rep was rude and didn't listen when I told her I already had a quote for the work from a month prior but I have new insurance now and need to get an updated quote to know what to expect. She just kept telling me I needed to scheduled another consultation but she finally agreed to check on the insurance and call me back. She never did. Called a couple weeks later thinking she needed time and the rep I spoke to that time said the other one never called insurance and she would. She didn't. I gave her even longer and called back a few days ago, told the rep that this is the third time I've called, she promised she would call me back. Still nothing. So we'll be taking our business elsewhere, as I think we gave them plenty of chances."
"The best. Friendly staff. Exceptional Dentist and assistants. Really work well with the patients, showing concern for their needs. 5 stars"
"This review is on behalf of my husband Terrance Smith. Dr. Le was amazing. She is so kind. She was very great in telling us what to expect. Andrea and Lexi were very great as well. They all showed empathy. Dr. Le called my husband to check on him after the procedure. We highly recommend this Castle to everyone. Thank you Dr. Le, Lexi, and Andrea for everything!!!!!"
"I visited the location in Pearland off of Broadway. The staff was very nice, but they were unorganized. They booked me for a late appointment by phone at 9 AM but didn't have me on the books when I arrived so no one knew I was coming including the dentist. Once I saw the dentist they told me I couldn't get any work done (including a cleaning)because it was late, so i left work early and drove there for nothing. Then they told me they would have a quote for procedures I was consulted on by morning. I have not heard from them in 3 days and had to call today. When I called, they had no clue of any quotes or consulting. Nothing was in their system for me but the visit 3 days orior. They said they would be in touch."
"I was disappointed with the admin staff. My appointment was at 1PM, but was not attended till 1:45ish. By the time we were taken in by the dentist it was 2PM. We went for our semi-annual cleaning. That is the only thing they did not do. Although the dentist, Ms. Singh was good, I felt the admin staff was a let down. I will possibly change them next time around."
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