![Guide.in.ua Guide.in.ua](https://guide.in.ua/assets/images/guide300.webp)
Service Department at Big Star Ford
17717 South Freeway, Manvel, Texas, United States
About the Service Department at Big Star Ford
The Service Department at Big Star Ford in Manvel, Texas, is your go-to destination for all your car repair needs. Our experienced technicians are dedicated to providing top-notch service and keeping your vehicle running smoothly. Whether you need routine maintenance or more extensive repairs, you can trust our team to get the job done right. Visit us at 17717 South Freeway for expert care and exceptional customer service.
Photos of Service Department at Big Star Ford
17717 South Fwy, Manvel, TX 77578, United States
Opening hours of Service Department at Big Star Ford
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 14:00
Sunday:
Day off
Reviews of Service Department at Big Star Ford
"Avoid this place! Dropped off my vehicle for engine light warning and they will take 3 days to check it. 3 days just to tell me what is wrong with it, not fixing it! no loner car available, they have a rental program for which I have to pay however no vehicles available either. customer service is horrible also. I give them a Zero start if I could."
"Ms. Rosemary who was the service technician at Big Star Ford was wonderful and easy to talk to. My car was handled well and everything came out as expected. I will continue to bring my car here for great service."
"The actual work completed was fine. Communications of the service manager we dealt with was terrible. She contacted us only via text and did not respond back. Her follow up was not there. We informed her on our first consult this was our only vehicle, we travel full time and we could only be without it a short amount of time. She told us other than the sensor issue we were having, there were no current recalls they needed to address. Then we receive a message they are waiting on recall parts. We came on the weekend, paid the bill for work completed and left with our truck. We then we are informed we hadn’t paid the bill. So we had to contact the proper department with the proof we had already paid the bill. Two weeks later we get a text stating they were ready to do the recall work. I text back saying they could have the truck for one to two days but we were getting ready to leave and couldn’t leave it longer than that. She never responded. We tried calling and leaving messages on more than one occasion and still no response. Left without recall work done. Now we have to start over at our next long stop. This has been a big hassle and it all could have been much better with proper communication."
"It was a terrible experience. There were no loaner cars. My car was there for 21 days due to a faulty engine, adaptive cruise going out for the 2nd time this year & was not able to speak with a service manager, nor a tech. Once I got the car back, the steering wheel was loose & I had to bring it back due to them not putting it back correctly or test driving it. I was also expected to pay for my own rental except for $30/day. That would have been 21 days at least for $40/day. There is much more than just this! The people at Corporate were useless & all was very disappointing as we have owned 5+ Fords in the past. I plan to get rid of this 2017 Edge Titanium that only has 46,000 miles because I do not want to do business with Ford again."
"I don’t recommend their “service department” & don’t plan on returning for another free oil change for my newly purchased vehicle. On the first one they topped off the oil too much. I had to drain it a bit from the drain plug myself (very disappointing). The second oil change on 7/21/2023 was the worst experience. I arrived on site, and tech immediately ask me “do you have an appointment?” I explain to him “no as I’ve called before (to their department) and they confirmed that I can just show up early in the AM for a free oil change. The young man tells me, “oh well you were probably misinformed by an employee who was probably in training, and that today was too busy for them” What kind freaking customer service is that? I mean at least learn how greet a customer into to business BigStar Ford. I told the young man please put me down for an oil change TODAY, and I do not mind waiting. He looked at me very displeased, but got me in. After 3 hours of waiting (again, I did not mind waiting) the vehicle was returned to me with a major scratch/nick on my driver side door. I didn’t say anything to them even though I really wanted to, but I really needed to leave and pick up my children. So I will leave my experience here for your review, and personal interpretation. I never do these, but don’t want it happening to anyone else."
-
Firestone Complete Auto Care
2201 Coulter St, Amarillo, TX 79106, United States
-
Greg Lair Buick GMC
16200 Canyon Expy, Canyon, TX 79015, United States
-
AutoZone Auto Parts
536 SW 47th Ave, Amarillo, TX 79110, United States
-
Rodfathers RV Body Shop
3000 Climer Cir, Amarillo, TX 79124, United States
-
Sam's Club Tire & Battery
8952 Westgate Pkwy W, Amarillo, TX 79124, United States
-
Toyota Service Center
4500 S Soncy Rd, Amarillo, TX 79119, United States
-
Street Volkswagen of Amarillo Service Center
8707 Pilgrim Dr, Amarillo, TX 79119, United States
-
Firestone Complete Auto Care
5137 Coulter St S, Amarillo, TX 79119, United States
-
Destination Ford of Dumas
1710 S Dumas Ave, Dumas, TX 79029, United States
-
Love's Travel Stop
720 N Dumas Ave, Dumas, TX 79029, United States
-
Mike Biele Automotive Inc
6021 Canyon Expy, Amarillo, TX 79110, United States
-
Rod Brother Truck Center
1883 Claude Rd, Amarillo, TX 79118, United States
-
Scottco
4121 SW 50th Ave, Amarillo, TX 79109, United States
-
Gary's Heating and Air Conditioning
2505 SW 7th Ave, Amarillo, TX 79106, United States
-
All Vacuum
15150 San Pedro Ave, San Antonio, TX 78232, United States
-
CRCs Tire and Roadservice
1904 Howard Dr Apt 4, Amarillo, TX 79106, United States
-
AutoNation Cadillac West Amarillo Service Center
7300 I-40 Suite B, Amarillo, TX 79106, United States
-
AutoNation Chevrolet West Amarillo Service Center
7300 I-40 suite a, Amarillo, TX 79106, United States
List of businesses, places and services in Texas
⭐ business help 🔍 services ☎ phones 🕒 opening times ✍️reviews 🌍 addresses, locations 📷 photos