J's Auto Repair Services 11360 Grant Road, Cypress, TX 77429

"Appreciated J's Auto Repair company's commitment to customer satisfaction, yet is lacking timely and accountable customer service, communication and service delivery. I've used J's Auto Repair service twice. In the first experience, the business impressed me by fixing a vehicle maintenance issue that 3 other, different mechanic shops before him, was not able to fix or even identify. It took J’s Auto Repair two attempts-- the first time they told me the vehicle was fixed, I drove it two stop lights and it shut off on me, when I attempted to accelerate away from the red-to-green light. It unexpectedly, took them several weeks to finally resolve. So, customer beware that you could experience longer than expected... 1) time to get communication; 2) time to get your vehicle back, 3) as well as some unexpected item/service that would cost you unreasonably inconvenient time, frustration and money."

"I will say when I walked into this place I was warmly welcomed. Store was clean and it was a friendly environment. I asked them to check my car for the check engine light and they proceeded to tell me it was my water pump. I then asked how much it was she said 585 and then asked me if she should order the part. I said yes. After a few minutes on the phone she then proceeded to tell me it was 645 but I will get a lifetime warranty. I was a little irritated but then I proceeded to tell her that’s fine. I then asked if that would be the price for my whole repair and then she said yes. So I said go ahead and she said to come back the next day. I came back the next day and my price jumped up to 700 dollars plus tax. I asked what was going on and she started throwing extra fees into the mix. When I said that’s not what we agreed on she said well… if you want I can replace your radiator fluid with water to bring the price back down. At this point I was pretty upset. Not only did you not give me accurate pricing but you proceeded to insult my intelligence. The funny part about it was that I was going to bring my other two vehicles here as well but i just didn’t like the way they kept rising the prices on me without notice. Very disappointing to see you are being helped just to find out they are just taking advantage. If you do shop here definitely make sure you have a complete understanding on all of your pricing and fees. Some people plan their money by what you tell them and don’t have too much wiggle room with their funds. I wouldn’t say it was truly terrible service I just feel like I wasn’t being told the whole truth about things and dishonesty makes me uncomfortable. I hope this review helps"

"I am hesitant to review so that more people don’t know, but I love J’s. My family has been taking cars here for years and he’s consistently come in quickly and under other estimates on most work. I will literally drive 30 minutes each way to bring cars here now."

"The last time I experienced a mechanic so passionate about identifying and solving a difficult automotive problem, it was the 1970s and that mechanic was my dad's best friend. These folks care so much about the service they offer, anytime you need a problem fix- I strongly suggest J's auto repair service."

"Take all my cars here! Cause he's the best! Still good service"