Mac Haik Ford Service
10333 Katy Freeway, Houston, Texas, United States
About the Mac Haik Ford Service
Mac Haik Ford Service is a top-notch car repair institution located at 10333 Katy Freeway in Houston, Texas. With a team of skilled technicians and top-of-the-line equipment, we provide expert service for all Ford vehicles. Whether you need routine maintenance or major repairs, our experienced staff is dedicated to keeping your vehicle running smoothly. Trust Mac Haik Ford Service for all your car repair needs in the Houston area.
Photos of Mac Haik Ford Service
10333 Katy Fwy, Houston, TX 77024, United States
Opening hours of Mac Haik Ford Service
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
08:00 - 14:00
Sunday:
Day off
Reviews of Mac Haik Ford Service
"I had an amazing experience. I went in clueless and spoke with several different members of this professional team. They led me to the Service department and to Cyrus. He educated me on how to get my car taken care of and did so in less than a day. Not only did he and this incredible team help to get rid of a check engine light I've had for months, they also saved me money in the process. Great experience. Very appreciative to Mr. Cyrus and the staff that helped!"
"First timer at Mac Haik service and it was a great experience. They differentiate themselves with great customer service. Dropped off my truck early morning and got it back the same day. Special recognition to Cyrus (service advisor) for his professionalism and attention to details."
"I took my wife’s new Expedition for a warranty issue. First time I booked the appointment on 1/26, I get to the service and they tell me that there’s a wait period of about 10 days before my can be even seen and they didn’t have any rentals that day, so I could leave it there to not lose my place or reschedule again the appointment for a time when they had a rental. That’s what I did, so they booked a new appointment for 2/19. Here the first issue, why nobody called me to tell me there were no rentals? Huge waste of time. When I took the car the second time on 1/19, they had a rental, but again they told me that I had to wait around 10 days for my car to be seen. This is the second issue, why do they make appointments when there’s a 10 day queue? That’s what appointment systems are designed to do, to manage the demand and not waste clients time. I paid $80k for the car!! I’d wish they had a better system and process to manage warranties. This is a huge issue for Ford and Mac Haik."
"My recent visit to Mac Haik Ford's service department left me thoroughly impressed. The standout stars were Jonathan, Andrew, and Cyrus, who collectively made my experience as customer-friendly as could be. Starting with my initial phone call, Jonathan from the Quick Lane Center immediately set the tone for exceptional customer service. Despite it being a Friday afternoon, Jonathan prioritized my call, talked me through next steps, and got me booked for a service appointment on Saturday morning. Despite the nuanced problem I was experiencing with my vehicle, he efficiently addressed my concerns to the extent he was able over the phone, demonstrating a high level of professionalism and dedication. The next morning, Jonathan continued to display why he is the first person most customers encounter when they arrive at the Quick Lane Center, as he not only remembered me from our phone call, but seemed to remember every other customer who walked into the waiting room that morning too. Jonathan directed me to his colleague Andrew, who was equally helpful, responsive and friendly. A bit later in the day, after I'd been transferred from the Quick Lane group to the Service Center, both Andrew and Jonathan asked about the status of my vehicle and expressed genuine interest in the outcome of the Service Center's findings. At the Service Center, Cyrus continued to maintain the excellent service standard. Cyrus kept me informed, set realistic expectations, provided accurate estimates, and ensured a smooth process from start to finish. While the Service Center team was not able to identify the cause of the issue - which was a minor technical issue with the vehicle's programming - that I was experiencing that day, Cyrus told me he would continue to investigate and get back to me. True to his word, a couple days after my trip to the Service Center, Cyrus sent me a text message asking what my availability was to come in for a follow-up appointment with a specialist technician. I was blown away by Cyrus's initiative on following up so promptly - it exceeded my expectations and left a lasting impression. The seamless teamwork among Jonathan, Andrew, and Cyrus was evident, creating a positive and efficient service experience. The Service Center’s atmosphere was welcoming, and the amenities in the waiting area added to the overall satisfaction. In conclusion, Mac Haik Ford's Quick Lane and Service Center departments, led by the efforts of Jonathan, Andrew, and Cyrus, offered me outstanding service marked by professionalism, expertise, and friendliness. I highly recommend their top-notch automotive service."
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