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Service King Collision New Braunfels (Now Crash Champions)
4978 Interstate 35, New Braunfels, Texas, United States
About the Service King Collision New Braunfels (Now Crash Champions)
Service King Collision New Braunfels, now known as Crash Champions, is a top-rated car repair institution located at 4978 Interstate 35 in New Braunfels, Texas. With a team of highly skilled technicians and state-of-the-art equipment, they specialize in collision repair and restoration services for all makes and models of vehicles. Whether you've been in a minor fender bender or a major accident, they are dedicated to providing exceptional service and getting your vehicle back on the road in top condition. Trust Crash Champions to deliver expert craftsmanship and superior customer service for all your car repair needs.
Photos of Service King Collision New Braunfels (Now Crash Champions)
4978 I-35, New Braunfels, TX 78132, United States
Opening hours of Service King Collision New Braunfels (Now Crash Champions)
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Service King Collision New Braunfels (Now Crash Champions)
"I had an amazing experience! My Honda was backed into and had to have the back replaced. They were able to get me in the next day and kept me in the loop through text messages. I knew when they were disassembling the car, painting, reassembling, and waiting on parts to come in. The car was scheduled to be completed while I was on vacation and they kept the car for me and had it washed and ready to go the day I came back! Amazing customer service and great work. I could not be more pleased."
"Hands down the worst experience I’ve ever had. Service king was one problem, but the now crash champion is just as bad. I had two of my workers tell me not to go with them from their bad experience, but I was swayed when S.K. said they could see my truck sooner. 4 months later, I get my truck back. The leather is torn on my seat (over 1 foot and a half), not everything is repaired, I’m missing a DEF cap, my reverse camera and sensors no longer work, some other items are missing, and check engine light turns on. I called my insurance company to reverse the payments because it took 5-6 weeks for them to call me back for the repairs (after them asking for 24-48 hours to call me back to schedule the repair and three call backs on my part). I get a phone call the next day (today) to schedule my service (the day after leaving a bad review on their survey). Go anywhere else."
"So I don’t leave these often but after dealing with Service King for 4 months I feel like I should warn people, I would never take my vehicle here again. I want to be clear, I’m not leaving a negative review because of the national parts back order, though Toyota said the parts were there at the end of that 2nd month(I realize they could be lying to save face but who knows?)I am leaving this because Service Kings lack of customer service. After 3 months of waiting on parts, I received a malfunctioning vehicle. Take it back for a “four hour fix” which was never informed that it didn’t get fixed in that four hours, I live 30 minutes away, so I get a ride to Service king because I figured all was good(given it had been 6 hours and I hadn’t heard otherwise) Get there and they say, “it might be ready Monday”(like you really couldn’t relay a simple message to your customer Christian?). A four hour fix has nearly turned into 2 weeks, with absolutely no updates in between. I have had to call every time to receive answers like(they made me feel like I was bothering them for their lack of communication and missed etas) “it will be here tomorrow”, “it will be here Friday”, “it’ll be here next week”, “I’ll call you back(never did)”(x2) or my favorite, “I don’t know why Christian didn’t call you back, he’s left for the rest of the day though(it was a Friday, they are closed on weekends)”. With no updates in between, the only reason I knew anything was because I called after every failed eta. They will not reach out to you at all! If Christian is in charge of your vehicle, good luck! The communication there is non existent. You can call, you can leave messages, but they won’t respond unless you trick their call system into thinking you are another new customer. Pro tip: They will pick up every time if you hit 3 in their automated system. Don’t even waste your time hitting 2, they will not answer or respond to messages. This will save you from having to hang up and redialing. You’re welcome… If you don’t listen to anything else, listen to that. Anyways, for those who gave 5 star, more power to you but that was not my experience either time. Tessa was helpful most of the time so that one star was warranted instead of zero. Update: Vehicle is supposed to be in route this afternoon, had 2 updates(without having to call) today! I’m not gonna hold my breath on this though. Update 2: Vehicle won’t be here today but at least they called this time. Might move to 2 stars if this communication continues."
"Drop my car there on 25 January 2023 got a text stating estimate repair completion of 7 February 2023. I called on 6 February to make payment and was told it would not be done until the 10 February 2023 and if any delays occur I would receive a call. I went to the shop to pick it up on the 10 February 2023 and was told again it was not ready with no call or text. I then got text on the 14 February stating it would be ready on the 16 February 2024 so once again I called to be told no it not be ready and that I would receive a call when it was complete. So finally today 15 February 2023 I received a call to say it was ready and I will go tomorrow morning 16 February 2023 to see if it’s ready. If not then I will be taking legal action."
"I would highly recommend Service King in New Braunfels, TX. When I was rear-ended in my newer Chevy, I was majorly depressed. However, the staff at Service King were extremely friendly and kept me updated throughout the entire process. After dropping off my truck, they drove me across the highway to Enterprise Rental to pick up my temporary vehicle. After my truck was repaired, they let me drive away with it while they took the rental car back; that's outstanding service! As you can see from the pictures, the first two were what it looked liked after the accident, the last picture is what Service King made it look like again. You can't tell my baby was even in an accident. Excellent job by the all involved. If you want your pride and joy to look as good as new, take it here. Even if you're not all that close, make the longer drive to get here. You won't regret it. Thanks again Service King!!!"
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