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Caliber Collision
25627 U.S. Highway 281 North, San Antonio, Texas, United States
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About the Caliber Collision
Caliber Collision is a leading car repair institution located at 25627 U.S. Highway 281 North in San Antonio, Texas. With a commitment to providing high-quality collision repair services, Caliber Collision is dedicated to restoring vehicles to pre-accident condition. Their skilled technicians use state-of-the-art equipment and techniques to ensure that every repair meets industry standards and exceeds customer expectations. Whether you need a minor dent removed or extensive body work done, Caliber Collision is the place to trust for all your car repair needs.
Photos of Caliber Collision
25627 U.S. Hwy 281 N, San Antonio, TX 78258, United States
Opening hours of Caliber Collision
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
Day off
Sunday:
Day off
Reviews of Caliber Collision
"I had a minor accident. My auto insurance company referred me to Caliber. Their people were courteous and professional. The work they did was complete, and they finished earlier than expected. I would recommend Caliber Collision to anyone who needs auto body work."
"Fantastic experience with Caliber, as expected. The entire team, from the front desk assistant to the service specialists and managers, were professional with their communication and quick to answer questions regarding the process for handling my vehicle’s repair. Especially when it comes to claim related repair as they are very familiar with insurance claims processes, there is no other body shop I trust like Caliber. Mark was great, he kept me in the loop on the repair and estimated completion time throughout. Picking my vehicle back up when it was complete was a breeze, and it was clean!"
"This is a true auto-body repair shop! So much better and professional then the one across from Sam's on 281 North! Mark was super friendly, professional and even was able to get my vehicle back to me a week early because he kept in mind how State Farm hosed my family over by excluding a rental car from our policy, although I clearly requested it. Always kept me informed of the status of my repair. On the day of pick up, I was BLOWN AWAY by how well the repair work was carried out...what repair work? It looked factory new! And clean? My God, my car was spotless! It was filthy when I took it in! Thank you, thank you! Great service, professional work, and even better attitude! Mark, YOU ARE THE MAN! Thank you again!"
"Jesse was very professional and knowledgeable. He kept me informed daily on the repair process and had my truck back to me before their scheduled date. Jesse and Saul made a stressful time very smooth especially with the holidays. I will definitely be suggesting them to everyone I know in this situation!"
"A Nightmare Experience at Caliber Collision! I brought my car to Caliber Collision for repairs on October 13th, and what followed was a series of disappointments and frustrations. For an entire month, there was absolutely no communication from their side. When I visited the shop, I was casually told that many cars were ahead of mine, completely disregarding the time I had already waited. Before Thanksgiving, they sent my tire back to the manufacturer, a step I felt was unnecessary since my rim was also damaged. They finally agreed that I needed a new tire, but this caused an additional week's delay. They promised a three to four-day repair, but due to the Thanksgiving holiday, I ended up waiting another week, incurring rental car expenses. After the holiday, my calls and messages were repeatedly ignored. When I finally got through, they informed me that my car's battery was dead because it hadn't been started for a long time, and they couldn't open my key fob – an absurd situation. They requested a spare key but contacted my father instead of me, despite my clear instructions to communicate directly with me. They told me I could pick up my car on December 6th, but then backtracked, saying it might be ready 'next week,' with no firm commitment. I was infuriated and called them on Wednesday. John, who was handling my car, assured me it would be ready before December 7th. I believed him, returned the rented car, only to be told at noon that my car might not be ready. When I offered to wait at the shop, John rudely reminded me of the payment due, as if I was unaware or unwilling to pay. What infuriated me was when I went to the shop to explain the situation to the manager, John completely ignored me and didn't show any remorse throughout the entire ordeal. The entire experience at Caliber Collision was nothing short of a nightmare. Their service was chaotic, and communication with customers was virtually non-existent. My time and energy were unnecessarily wasted, and they didn't even offer the basic courtesy of an apology. I strongly advise against using this repair shop and demand some form of compensation. For saving your time, money, and stress, please go elsewhere!"
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