Northside Honda Service 9100 San Pedro Avenue, San Antonio, TX 78216

"Made an appointment to change oil for a non-Honda car, three (!) times during the phone conversation with the female employee I asked if they can serve another brand, and she assured me that yes, they will service my car. Upon my arrival, nobody came to me, I was sitting in my vehicle for good 10 minutes, until an employee told me to go inside the office. At the office I was informed right away they cannot change the oil on non-Honda vehicle. What a waste of time, unprofessionalism from the phone operator to the greeter at the service line to the office employee. No wonder this business is not doing well and has so many bad reviews."

"Steven Strawn is professional, was very communicative and thorough in his explanation of what was going on with my vehicle. Very happy with my interactions with Steven and would highly recommend asking for him to assist you."

"Don't be fooled by the alleged five star reviews. This service location will lie to you, steal from you, and ruin your car. Staff (Noah) is completely incompetent. Took my car in and told him what the problem was. He ignored my comments and completed work that did nothing to fix my car. After the work they completed did nothing, I get a phone call stating the problem was in fact what I told them it would be. Had to return months later after the work they did, failed. I told Noah it was covered under warranty. Noah (not knowing what he was talking about) said it was not. Escalated to his boss and boss said, yes of course it is. Northside Service and Noah wasted my time and my money. Thousands of dollars. I wouldn't send my worst enemies here."

"My experience here was great!! Mark Hannawi was super duper amazing, he is overall a really kind, funny, caring person and you can tell his thoughtfulness for his clients. My car was taken excellent care of in a timely manner and everything was communicated to me and I felt very included and as though my car was in safe hands the entire time. Thank you Mark!!!"

"High quality work for warranty, but the guy that helped us was a bit rude and kept telling us our brand new car might not be covered. It was purchased in Feb 2023, and not covered? Not a very helpful way to start a conversation. No loaner cars, no shuttle. Things have changed."