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Exclusive Cars of San Antonio (European Auto Specialists)
11503 Jones Maltsberger Road, San Antonio, Texas, United States
About the Exclusive Cars of San Antonio (European Auto Specialists)
Exclusive Cars of San Antonio (European Auto Specialists) is a premier car repair institution located at 11503 Jones Maltsberger Road in San Antonio, Texas. Specializing in European luxury vehicles, our team of expert technicians provides top-notch service and maintenance for a wide range of high-end cars. From routine maintenance to complex repairs, we are dedicated to keeping your vehicle running smoothly and efficiently. Trust Exclusive Cars of San Antonio for all your European auto needs.
Photos of Exclusive Cars of San Antonio (European Auto Specialists)
11503 Jones Maltsberger Rd Suite 1147, San Antonio, TX 78216, United States
Opening hours of Exclusive Cars of San Antonio (European Auto Specialists)
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Exclusive Cars of San Antonio (European Auto Specialists)
"I had a Ferrari California in for a diagnostic test since the car has some problem when shifting gear and some warning lights come up. Before I brought the car in, I had visited the shop and check it out myself. I addressed the issues with the warning lights, they told me they had work on similar model before and etc . The conversation seems smooth, understood my problems and convincing. Therefore, I decided to take my car here. I've been told it should take 1 day if I drop it off early in the AM, then I can get it later around evening time, same day. So, I dropped the car off next morning around 7:30am, later that day around 5pm, I called in and check they said they had to take more time because it's a complicated car. I said no problem but still have a doubt in the back of my head since they promised 1 day earlier. They told me the car on the lift, inside the enclosed facility & safe. At that point, I couldn't do anything beside believed to what they said. Next day, I had to called again around 12:00pm, receptionist gentlemen answered, put me on hold & I got hang up after 10mins of wait. Called again, the front desk keep insisted that I have to come in to see because they found a ton of things that not normal. After I arrived, I got bombarded with many thing all over the places. The bolt are missing paint, the washer on other bolt below the frame are not equally, possible car was in flood, etc. Honestly, I feel being attacked mentally. I bought this car used and it's a 2013 model, and off course I understood the car its has been here and there. Despite the CARFAX said it clean and I couldn't rely on it 100%, I'm sure with any car 11 years old, its alway going to have a problem to put it on a lift. Perfection is absolutely impossible and flaws are expected. Anyway, my only main concern is why the shifting gear causing problem. They did not addressed it clearly and I have to reconfirm a couple times. They told me the car was low on transmission coolant so it might acting up, that's why the lights are on. So, he told me the car just need top off the coolant, reset the light and it should be fine. So I paid, then left. On the way home, after 7 minutes in , the shifting issue come back and the lights turn on again. I called back and they told me they need to reset it again. I was like you had it for 2 days and couldn't do it properly? He keeps repeating bring it back for another day. At this point, I was so frustrated and completely feel untrusted. I paid total for $268 in total (180 for diagnostic, and the rest for the coolant). I check the odometer and I saw that the car was being driven for 45 miles when it was at the shop. Even though, I've been told the car was stored inside a close facility. The money I paid, I do not argue or regret. I'm totally fine with it. Thing that hurt me the most is I felt my car being bully and taken advantage for joyride. It's my baby obviously. Since it was an expensive car & I'm very cautious with the milage and especially with the warning lights on. From my house to shop its only less than 10 miles and they drove my car for 45 miles. And still, can not diagnosed properly. FYI, I took to a different shop the next day, they just plugged in the computer and read the code without even drive the car. At last, I hope this experience will help others, who having a hard time to do online research for car shop like me. At least make a wiser choice than I did."
"The managers are very professional and very helpful but the shop person did a poor job. My E350 needed a headlight replacement so I gave my car to them to replace it. When I got the car back my headlights weren't aligned properly so I had to drop my car again for few days to fix it. The condition was even worse when I got the car back, the lights were pointing towards the sky, and I can barely drive my car at night. I am planning on giving my car to the Benz dealership to align my headlights even though I paid good money to Exclusive Cars to fix it. I don't trust their work since the first two attempts were a failure. I can't go back there again many times since I live in Houston. I should have given my car to the Benz service in the first place."
"I have a Mercedes Benz CLA 250 2014, and my car had given up on me. I woke up one day, and my car didn’t turn on at all. That morning I taught it was the battery so I went to purchase one and installed it and my car turned on. Drove off to work, and after a long 8 hours of shift it didn’t turn on. I called Exclusive for assistance after being recommended to them. Kyle was the one that answered and I let him know my issues and he send a towing truck right away. After a couple of hours I get a call from Oscar stating we found the problem it’s the alternator we going to fix it and we should be good to go. My car was ready by the next day! Went into the facility and Kyle, Jose, and Oscar where so welcoming. Oscar explained everything about my car and we went out way home. The next day my car didn’t turn on again, and I was anxious. I called Kyle and he was was attentive and send the towing truck right over again. They called and told me we will see what’s wrong. They called me and told me we replaced the battery, and it should be good. I told them if it was okay to leave it over night to confirm it was going to turn on the next day. They made me feel comfortable and stated yes that will be okay. The next day my car didn’t turn on and they called me and guaranteed we will find the issue. After so many days of them trying to figure it out. Finally they found out my car had water inside the trunk and had burned the fuel pump model. They called me and told me and order the parts right away. Parts came in quick, and my car was ready by the next business day! Oscar even saw my coolant wasn’t good and get got it taken care of! I should be going back to do some more work on my car and for sure will go back! They are really professional and work as fast as possible! Kyle answered all my questions and I bugged him every day!!!! Oscar was so attentive to everything and explained to me every process and the reason why it had to get done! I finally got back my car and it’s running smooth!! I really appreciate everything Oscar and his team did! If you have any European car this is the place to bring it to! They will take care of you 100%"
"This is THE shop if you have a Mercedes or other European luxury car that needs mechanic work. I have a 2007 Mercedes ML350. Bought it used and have had all sorts of problems. I am so glad I found this place. After spending crazy money with other mechanics who couldn't fix my problems, Oscar (the owner) fixed me up right away and went above and beyond at a very reasonable price. He even fixed several other minor problems at no cost. Plus, they always detail my car before they return it to me and check all fluids and the tires. Since our first meeting, I have had to bring my truck in multiple times and they take good care of me. I am in and out in 3 days tops. They diagnose the problem correctly the first time and charge me a reasonable price. I have never had to go back more than once for the same issue. Kyle, the guy who works the counter, is knowledgeable and courteous and takes care of me as well. I was even able to call him from out of town when my car broke down and he walked me through my problem to make sure I didn't get screwed by an unknown mechanic. It is so difficult to find an honest, trustworthy mechanic. THESE GUYS ARE IT!!! I have worked with them multiple times and I would never take my Mercedes anywhere else. Take my word for it, if you get mechanic services with Exclusive Cars of San Antonio, you're in good hands."
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