Nike Well Collective - South Congress 1221 South Congress Avenue, Austin, TX 78704

"Terrible experience During our visit, the manager stood out for her rudeness. While exploring the clearance section at the back, my boyfriend picked a jacket with an orange price tag indicating $74, without any other price indications. At the checkout, the cashier called the manager for an unexpected "price check," causing confusion. The manager, in a rude manner, checked her phone and surprisingly suggested raising the price to $260, despite the tag showing a lower amount. Instead of acknowledging the mistake, she chose to remove the tag and confiscated the jacket, avoiding responsibility and preventing our purchase. A regrettable handling of the situation that resulted in a disappointing experience. Rating: 1/5"

"Today we (me, my girlfriend and my aunt) went here. I went to the clearance section on the back, checked the rack and picked a jacket I liked. This jacket had an orange price tag that said $74. There were no other price tags on that jacket. When I go to check out, the guy on the register called his manager for a “price check” so I was confused. The blond, rude manager came, checked on her phone and magically wanted changed the price to $260. This manager wanted to remove the tag and took the jacket off our hands. She didn’t asume responsibility on the mistake and didn’t let us buy that jacket. Terrible management of the situation by her. Horrible experience. Would not recommend going there 1/5"

"The staff are weirdly off putting here and don’t create a friendly and helpful atmosphere. I have attentive service at all the other boutiques I’ve shopped on South Congress but they don’t seem eager to help here at Nike. They are also selective with who they give the bathroom code too. If you need to use a bathroom when strolling Soco my recommendation is to go to the South Congress Hotel."

"I went in to shop and Cass was extremely rude and dismissive. She refused to help find an item I was looking FOR IN MY SIZE then started antagonizing me as if I didn't belong and stating if I had a receipt for a product I had purchased out of town mind you I was not returning anything! This was my first time at this location. Please have her work on her customer service. I am a buisness owner and do not treat people that way."

"Everyone working here is warm, welcoming, and extremely professional and they are in the know about the store stock and products they carry. I had a chat with Santiago while placing an online order who helped me sort out a glitch in the system that was showing my shoe size unavailable at the store. And when I got there I was able to try and pick up what I had ordered very smoothly."