Big Shoes 4301 Willow Springs Road, Austin, TX 78745

"Josh was awesome and helpful! We were able to try on different shoe’s from their massive warehouse selection and found some perfect shoe’s for a 7’3 dude."

"I ordered a pair of shoes online that claimed to accommodate orthotic inserts. I received the shoes and they did not actually accommodate orthotic inserts. I returned the shoes through the mail. I got an email stating they are rejecting the item due to them not being in new condition. Okay? The moment you place your foot in a shoe, it is no longer new. After a couple emails back and forth, I decided to call the business. I spoke with Megan. The only solution she was offering was to send the shoes I returned back to me. I stated we need a refund or store credit. Megan stated that she didn't need to do anything. I requested to speak to someone else. She stated she would get the owner of the store to speak to me. A man, named Mark (?) Not totally sure answered. I again requested a refund or store credit. He told me that he wasn't going to do that because he wasn't going to make me feel special. Ok? Anyways, he then told me the only option was for him to mail them back to me and that I shouldn't expect him to eat the cost of shoes he can't sell, which is a lie. If you can't sell shoes, perhaps you should consider a different profession, considering this is a SHOE STORE. I stated that I want a refund or store credit and I will not be doing business with them again. He stated it did not entice him. He told me he was going to donate the shoes. I told him I was going to contact the police. Which I did file a police report and disputed the transaction with my bank. I have never in my life encountered people that do business this way. It was so surprising, considering that they claim to be a small business. I'll save myself the hassle and just shop at Amazon."

"Today, ruined a nearly perfect record of over 5 years with Big Shoes. I went to their location in Austin as a treat, and the employee that helped us never really spoke to me. We had to ask how their system worked in person after the employee stood at the register for nearly 5 minutes without speaking a word. At the end of the day I did buy a pair because I have a very large foot, but I am not sure if the customer service will bring me back in the future."

"They've got great selection for guys with huge feet, online ordering is easy, and they're often running a sale. I've gotten shoes and socks from them in the store and online and it's always easy and pleasant"

"Nice to have a place in town focused on large shoes. Wish they had more options but understandable for the niche market. More wides would be great too. Nice clean store but annoying you can hear the owners on the phone from the other room and the sales associate while nice wasn't in the slightest bit helpful. It's apparently a serve yourself establishment. Still tho--BIG SHOES. Beggars can't be choosers."