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Toyota of Irving Service
1999 West Airport Freeway, Irving, Texas, United States
About the Toyota of Irving Service
Toyota of Irving Service is a premier car repair and service center located at 1999 West Airport Freeway in Irving, Texas. Our dedicated team of certified technicians are committed to providing top-notch maintenance and repair services for all Toyota vehicles. Whether you need routine maintenance, major repairs, or genuine Toyota parts, you can trust us to keep your vehicle running smoothly and efficiently. Visit our store today and experience the highest level of customer service and expertise in the automotive industry.
Photos of Toyota of Irving Service
1999 W Airport Fwy, Irving, TX 75062, United States
Opening hours of Toyota of Irving Service
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:30 - 17:00
Sunday:
Day off
Reviews of Toyota of Irving Service
"Just there to buy a few small parts for a used 2007 Toyota Sienna but I was impressed by Albert and Juan who were very helpful in finding some parts and gave time to pull parts even before I arrived."
"made an appointment for basic maintenance/oil change. was told appointments don’t really mean anything and what should take 30 minutes would take 2.5 hours. joke. avoid"
"Joel Hernandez is the best service advisor hands down! He is very professional, courteous and upfront with everything. Still no complimentary car wash with service offered…can’t give 5 stars."
"***Update; Manager Josh called and made it right for me. I appreciate their understanding. ........ After second consult all my car needed was $60 worth of balacing and rotation, which fixed the problem!"
"On two separate occasions, with two separate vehicles, I have had terrible experiences with the service department. Know that (at least at this location) they are not in the business of service, but rather SELLING SERVICES. You're better off going to your local shop. I recommend Rick's. The first time, I already knew what the issue was and came in for a quote on the fix. After running their mandatory diagnostic ($150), they informed me they could not find anything wrong with my car other than their recommended preventative maintenance repairs totaling half the cost of the vehicle. I had to go on a ride with the service technician explain that this was a common steering column issue with older highlander models and then tell him what parts would be needed. I ended up taking it to my local shop and getting it fixed for half their quote, but regret wasting my time here. The second time, my catalytic converter had been stolen. I needed a new one from the manufacturer, after trying two aftermarket parts. I called the service department to get some information on a part (price and lead time). Instead of directing me to the parts department or just looking it up, they condescendingly asked me if I was "sure" I needed this part. Then proceeded to refuse to give me any information without paying a full diagnostic fee. (I had already had another Toyota and a local shop diagnose the issue). The service manager E. Alvarez told me, "Don't you know we're not connected with other Toyotas? If you want any of that information, you're going to have to pay me $150 to run a diagnostic." Do not waste your time at this service department."
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