Fleet Feet

"Today I was a little on the sloppy side so I envisioned a scene like Pretty Woman where I might not get the best service. I gave it a try anyway because I really want a good pair of running shoes. I have always been the smallest size in women’s shoes. I assumed I was still that way. I try on the shoes by myself, if I like the way they look, I buy them. Almost all my shoes have been tight at the top. I’ve had semi-personalized experiences before. There was always someone to measure my foot and suggest a shoe for me. However, today’s experience was far more personalized. I was looking up online and found that there are now 3-D scanners. I saw that this store offered it so I called and I was told that I do not need an appointment so I was very pleased about that. When I walked in the door, I was immediately greeted and felt very welcome. I told the gentleman that I wanted to do the 3-D scanner and he was very accommodating. I was able to get my scan emailed to me. Then he was able to tell me based on my scan, which shoes would be better for me, and he proceeded to go to the back and come back with a lot of shoes. That was my first indication that this gentleman was really interested in helping me because most people would just go back and get very few because of having to carry them but this gentleman was not worried about that. He proved straight off the bat that he wanted to make sure that I found a shoe that I wanted. He went back a couple of times more for even more shoes. He took my feedback and was able to find my perfect shoe. However, that shoe was not in the store. That was another indication to me that this gentleman was really trying to help me find the shoe that I wanted not what he had available to sell me. His name is Rob. I am so grateful that I found this gentleman to help me with this decision and it’s not even as costly as I thought it would be. Turns out it’s the same price as I have paid for looking for a shoe on my own. I am very pleased with this experience, and I recommend asking For Rob if you ever go into the store. By the way, the shoe that I ended up wanting is a New Balance that is so plush. It makes me feel like I’m walking on a cloud. Can’t wait to start using them!"

"Rob was amazing and very helpful. I had gone to another location previously and had problems with the shoes I was running in but the associates didn’t do the best job in taking care of those problems. Rob was super attentive and careful, he made sure I found the best pair of shoes that would prevent my blisters from occurring. Definitely recommend this location and Rob is a great associate!"

"A fantastic store. It doesn’t matter which one I go into, I’m greeted with cheerful knowledgeable employees that share my passion for running. I had a wonderful time chatting with the guy who helped me get the perfect shoes. If you have questions as a novice runner, they are perfect to help too. I recommend this place to all levels of fitness."

"The girl who was working was incredibly helpful in finding me a perfect running shoe for my marathon training and racing. She did an analysis of my arches, pressure, sizing needs, and general running concern, brought out a few pairs for me to try, and then I literally had like a wow experience with a shoe that was so comfortable I couldn’t even believe it. Already a few runs in and loving them. You totally changed my running experience thank you!!!"

"Kristel is so knowledgeable and helped me pick out a running shoe for my first 5k! I love coming into a store that has a friendly atmosphere and attentive workers. And Fleet Feet was very great!! Manny was also very awesome and nice!!"