Kwik Kar Southlake

"Came for an oil change at 815am and was the 3rd car to arrive. I have a fleet vehicle but was not the only fleet vehicle in line. After waiting 45 minutes I finally received my vehicle. I was the 6th car to leave. Restrooms and coffee service were out of order and waiting room was dirty. My car window was left open on the cold morning when I retrieved my vehicle. I will not be returning."

"Kudos to Ino for a very pleasant experience in taking care of the inspection on my car. He was very courteous and professional. Definitely will use this location again!"

"Although this started as a 2 star review due to my experience this morning (shown below), I received a call from Donovan, the manager apologizing profusely for today's unfortunate experience. He then offered me 2 free oil changes as a token of their regret. Now, I understand things happen, including unforeseen circumstances, and I don't know the circumstances that happened today to cause the store to not open on time, but the way Donovan handled this was very professional and very appreciated. So I'm revising this review to reflect my current feeling about KwiKar & Lube Southlake...and Donovan specifically. ================ Normally good service, but not today. Arrived this morning at approximately 7:30 am to get in line for an oil change. Got here early because I have a full plate this morning and needed to get in an out quickly. However, by 8:15 am and no one around to open the store, I had to leave. This is no way to run a business."

"If I could leave a negative star, I would. I went in to get an oil change on my lunch break between 12:15-12:30pm today (12/27) and was told it would be 30-45 min wait (little did I know, I would be there for almost TWO HOURS). Fine, it's lunch time and they were busy. I gave them my keys and told them I was going to go next door to Panda Express to eat. My car was never pulled in the whole time I was over there. Came back and an attendant asked what I was needing, I said an oil change and he asked for my keys. I told him I left them when I dropped the car off. Finally (after an HOUR), they pulled my car in, asked about the filters being replaced, I agreed to it. They pulled my car out of the bay, the attendant came in and I paid for my oil change, and filters. I walked out the front door, thinking that they would pull my car around quickly as it was out of the bay and paid for. After 10-20 minutes of waiting, I asked what was going on. One of the filters, that I already paid for, is out of stock. They were just waiting for it to be delivered and didn't tell me. I was told I could wait, or leave it, or get a refund. I got a refund so I could leave and get back to work. Long story short, terrible customer service and communication. I understand the lunch rush, but the clear lack of organization and communication was astounding. I will not be coming back for any services at this location."

"My family and I are new to the area so I’ve been on the look out for a reliable place to get work done on our vehicles. Came across Kwik Kar Southlake just passing through and let me tell ya I’m glad I stopped by. The friendly staff, clean waiting area, and complimentary coffee make getting work done on your car a breeze. Not to mention the honesty of the staff, something rarely experienced in today’s society. Thank you Kwik Kar! Our new go-to!"