Crash Champions Collision Repair

"When my car got hit, my insurance referred me to Crash Champions at 7233 North Freeway FW. They were wonderful, keeping me updated on the progress as it was made. Every person I had contact with either in person, or by phone, had excellent customer service ! The work done was amazing."

"Cannot reach them, will not answer phones. We dropped our car off here one week ago and it was supposed to be towed to another location for quicker service. I called the new location it was supposed to be at and she said they did not have our car! She was able to look up and see they were "waiting on our insurance." I tried calling this location and it just rings and no answer!!"

"Worst experience I've ever had. After 4 months I finally got everything fixed on a minor fender bender. Little to no updates on vehicle status, lying to me about a shortage of parts, ordering wrong parts, and taking WAY longer than initially told for repair.... I had to call to find any updates on part status and my vehicle status. Never once did they apologize for their mistakes. Completely unacceptable. Stay away!!!"

"I never write reviews because I try to be understanding but this place just sucks. The front desk girl never knows how to answer any questions I have. When I came to pick up my car, there was a scratch on my mirror that was not fixed & when I told her about it she told me to go home and wait for a call??? I refused and they took my car to the back to try to buff it out only to crack my mirror cover. They said they would order parts to get it replaced, it has been a month no updates, no call back. Then the other day I discovered that they scratched the edge of my passenger door. Terrible customer service and no responsibility whatsoever. I would NOT recommend this place at all."

"0 stars was not an option! Had to get an estimate here because I was rear ended and the responsible person’s insurance (USAA) said I had to come here. Got the estimate and his insurance didn’t have enough coverage, so my insurance said they would pay and fight the other insurance. Called explained to them and they said ok and made an appointment for repair. A week later when I try to drop my car off I am told “sorry we won’t work with your insurance or allow you to pay cash because it might cost more now”. I was taken back as I drove over an hour to drop off the car and made travel arrangements around this appointment. Are you kidding me?!?!? So now you decide this? Are they just trying to over charge cash customers? Why would it cost me or my insurance more than it would the other insurance!?!? Beware!!!!"