KQ Towing Services
1949 Golden Heights Road, Fort Worth, Texas, United States
About the KQ Towing Services
KQ Towing Services is a reputable car repair institution located at 1949 Golden Heights Road in Fort Worth, Texas. With a team of skilled technicians and state-of-the-art equipment, we offer a wide range of services including towing, roadside assistance, and vehicle repairs. Our goal is to provide top-notch service and ensure that your vehicle is back on the road in no time. Trust KQ Towing Services for all your car repair needs in the Fort Worth area.
Photos of KQ Towing Services
1949 Golden Heights Rd, Fort Worth, TX 76177, United States
Reviews of KQ Towing Services
"I would give 0 stars if I could. Abdul had me pull my truck that was broken down in a median to the side of the road where the front was in the road. He then said he couldn’t tow it and just left it there in the lane and left. My teenage sons were having to tell him how to do his job. This was the worst experience I have ever had with a tow service."
"My insurance company dispatched them at 3pm on 12/5/23. I had been in a car accident & needed to go to urgent care so at 5pm, I went there & got taken care of. Called at 6pm & was told the driver was on his way and it would be an hour. Called back at 7pm then 7:30pm and they never answered. Got my pain meds filled at a local pharmacy and was called by "Alex" on the way home apologizing for the miscommunication. Was told the driver would call me between 9am-9:20am the next morning to let me know they are on their way. Called at 9:30 and was told the driver was in Keller, the same town my vehicle was in and that he'd be there in 15 minutes. For those that don't know, Keller isn't that large of a town that it takes 15 to drive from the fartherest part of it to where I was at. Driver called & says he'll be there in 25 minutes and coming from Irving. Now, the driver was professional, loaded my vehicle onto the back of the tow truck carefully, and delivered it to the right body shop. I wish State Farm would never use this company again. They repeatedly lied to State Farm & me on how much longer it will take to get the driver there. 19 hours is how long it took from the original dispatch to pick up. Edit: I never said your driver didn't get the job completed. Again, this company was dispatched at 3pm on 12/5/23 to pick up my car. The car wasn't picked up until 10am the next day. So let's do the math. 12 hours from 3pm is 3am then 7 more hours which was 10am. So 12+7 is 19. I did not wait with my vehicle for 19 hours. I stopped waiting at 8pm because I knew I had been lied to be this company that a driver was coming that evening. I left my car on multiple occasions to go do things such urgent care, to go to my employer to fill out my accident paperwork, go get dinner, and go to my house to drop off my stuff from work. If you think I'm lying about being with my vehicle the entire time, contact the business around where my vehicle was. They have cameras. You have the address because a tow truck driver finally showed up there at 10am. It's unprofessional that there was a lack of communication from this company. I should not have had to get State Farm involved if people had communicated with me. *I* had to be one to call to get status updates. When Alex called, he was the only person with this company that called ME yesterday. Also, don't call me again unless you want legal action brought against you. I don't owe you anything. You'll get paid from State Farm."
"If I could leave a 0 star review I would. Was told 2 hours initially. Called the owner back after the two hours and he told me 30 -45 more minutes. Waited another hour then called back and now he says 15 more minutes. If your damn driver is going to take 4-6 hours to show up how about just say that to begin with. This has been the most frustrating event I had in a long time By far the worst company for the job. Volkswagen should take these guys off the list of companies to call. So inconsiderate of peoples time. TERRIBE! DO NOT USE!!!"
"I’d give this zero stars if I could. Called for towing after a blowout, was given an eta of 60-75 minutes. I called after 90 minutes of waiting and woke someone up and was just told that the driver “needed more time” with no ETA. An hour later no one had shown and they stopped answering the phones."
"My insurance company dispatched them at 11am with an ETA of 90-120 minutes. 5 1/2 hours later my ins co calls them again and they said there was an issue with the truck and they would need to send a different one with 60 min ETA. By this time it’s too late to get it to the repair shop. Zero communication to me from this towing company except for when I called them. He told me 30 mins, I said it’s already been 4 hours. He said he would contact the driver. Nothing else after that."
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