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Crown Collision Center
6400 Boat Club Road, Fort Worth, Texas 76179
About the Crown Collision Center
Crown Collision Center is a premier car repair facility located at 6400 Boat Club Road in Fort Worth, Texas. Our highly skilled technicians specialize in repairing all types of collision damage, from minor dents and scratches to major structural repairs. With state-of-the-art equipment and years of experience, we are dedicated to providing top-quality service and restoring your vehicle to its pre-accident condition. Trust Crown Collision Center to get you back on the road safely and efficiently.
Photos of Crown Collision Center
6400 Boat Club Rd, Fort Worth, TX 76179, United States
Opening hours of Crown Collision Center
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Crown Collision Center
"Larry and Gil are excellent people who run a first class repair shop. Trust them to solve all your concerns in a timely manner."
"Unfortunately, I had to take my vehicle back three times after they repaired the bumper and the insurance covered all their costs. Nice guys but they definitely do not inspect their work before sending the vehicle out."
"I recently had the misfortune of dealing with Crown Collision Center, and I must say that my experience was nothing short of a nightmare. From the moment I walked through their doors, I encountered an unprofessional and entitled staff, who seemed more interested in exerting their superiority complex than providing quality service. Firstly, let's talk about Gill Hernandez, one of the employees at this establishment. I found his demeanor to be completely obnoxious and intolerable. He seemed to have an inflated ego, treating me as if my concern about my damaged vehicle was beneath him. Hernandez's dismissive attitude made it apparent that customer service is the least of his priorities. As a paying customer, I expect to be treated with respect and courtesy, which were sorely lacking during my interaction with him. Another staff member I had the displeasure of encountering was Larry Wade. His condescending tone and lack of basic manners left a lasting negative impression. Wade seemed to relish in asserting his authority and demeaning customers who sought assistance. It was as if he believed that customers were a mere inconvenience, rather than the lifeblood of their business. This type of entitled behavior is simply unacceptable and only highlights the toxic work culture fostered at this shop. Not only were these individuals rude, but their workmanship also left much to be desired. Instead of providing efficient and reliable repairs, they seemed more inclined to cut corners and rush through the job. As a result, the repair work on my vehicle was subpar, and I had to return multiple times to fix their mistakes. The lack of attention to detail and unwillingness to rectify their errors further exemplified their unprofessional behavior. Overall, my experience at Crown Collision Center was nothing short of a disaster. The staff, particularly Gill Hernandez and Larry Wade, were rude, entitled, and unhelpful. Their dismissive and condescending attitude towards customers is both appalling and unacceptable. I sincerely advise anyone considering doing business with this shop to think twice. Save yourself the aggravation, frustration, and potential additional expenses by seeking services elsewhere."
"Terrible customer service. They aren't the shop to go to if you are an individual needing work done. They don't care to listen to you or find out what you need before being condescending and rude. I asked for an estimate on repairing some light damage and they straight up refused to give me one, I'm sure it's because they'd rather spend their time on big contracts than caring about people in the community coming to them to support a local business instead of a large corporation. My mistake."
"Don't make the same mistake I did. I went here despite some concerning reviews thinking the convenience of location was worth it (10 minute walk for me). I hugely regret this. I had a week long work trip so I dropped it off on a Friday and the front desk guy said it would be ready Wednesday or Thursday the next week. I told him I get back on Friday and he said no problem. The next Friday I called and all he would tell me is it would be ready Monday. Since we are moving soon I had made arrangements to sell my other car during my trip so when that car sold on Saturday morning I had to rent a car for the weekend. That's $200 in unexpected Uber and car rental charges. On Monday I called about a half hour after they opened to see I'd if I needed to extend my rental. The front desk guy quickly got mad at me and raised his voice for asking if it was ready or going to be ready that day. He said he didn't mean it would be ready first thing Monday and the techs weren't in so he didn't know when it would be ready. I said there was no need to get excited about it I'm just trying to figure out what to do with my rental car. I Could hardly believe how rude he was over a simple question. I returned my rental thinking it would be done later that day. I called Tuesday and Wednesday and each day it was going to be done the next. Finally got it Thursday, 6 days later than promised. Absolutely awful experience. NEVER GO HERE. Look at my other reviews. I'm not a complainer."
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