Subaru Service - Hiley Subaru of Fort Worth 3100 West Loop 820 South, Fort Worth, TX 76116

"Great cars... and amazing customer service. Highly recommend this dealer."

"Went there with son to pick up his vehicle which was getting serviced there, car ran fine but our insurance company informed us of some recalls that were listed to be completed they completed the services, but then told my son of additional things wrong with the car and tried to sell him another car. Now the services should have only taken 2 days to complete, it was a week later we were able to get car back, one problem they said was radiator was cracked ( no problem before bringing car to them) and in Texas we have been experiencing 100 degrees weather for days, no overheating problems before or after the service, they refused to purge the radiator cause of this so called problem, so my son and I purged the radiator, my son is a Oilfield supervisor who buy the fleet vehicles and contracts the service of said vehicles, now when I was there I was interested in purchasing a 2023 corvette, had my approval letter from my credit union already, we just would've had to do paperwork and send it back to credit union, I walked the car lot ( no car salesperson greeted me) so then I went inside the dealership and started looking at the vette I came to purchase, still no one asked if they could assist me, a number of salespeople walked by ( not with customers) and simply sat in a corner by the vette I wanted to purchase, some saw me looking at the car but still no one offered to assist me so I went and sat down waiting for my son, at this point I HAD to stop someone and asked to speak to sales manager ( I no longer want to buy car) just to inform him of this situation and to let him know how miserable his salespeople failed to make a sale by NOT simply greeting a customer."

"We have had our Subaru serviced here a few times and they've been great. Whitney was very helpful. They wash your car after every service and even send you a video showing all the details of your service or inspection."

"Stopped in for an oil change and maintenance, they were not pushy about additional services thank you for that! Will be back for recommended services in the future. Thank you Brittney, also for the car wash"

"I really enjoyed the service Haley automotive provided. I worked closely with Sarah, who was extremely welcoming and kind. They followed great precautions, given that we are midst covid. I felt like the whole process was open and transparent, every detail of what the service entailed was clearly explained. The biggest outcome for me, personally was that I felt taken care of, didn't second guess the service I received and felt confident that all went well. We can all use some reassurance right now. I think other Subaru dealerships, who I deal with from time to time can take a few notes from this place."