All American Towing & Recovery 3261 U.S. 287, Decatur, TX 76234

"DO NOT USE. Refuse service and call your own. They are twice as expensive as others and their service is horrific. This tow company is the worst I've ever had to deal with. And I've restored multiple antique vehicles and use tow trucks all the time. They will schedule a time for you to pick up your vehicle then stand you up and make you pay for another day of storage even though it's because they stood you up. The Denton staff are horrific. They kept lying to me saying the driver was 5 minutes away and almost there then later admitting he was working an accident and they didn't know when he'd be there. Then tried to lie and say he was there and I wasn't at a time I was sitting there waiting for him along with my own tow truck. Lindsay, who says she's a manager after trying to pretend she was the owner, refused to give me the owners name so I could speak to her/him later. Lindsay just kept repeating he's not available, which I already knew. I was just asking for his name. They know how unprofessional they're being or they wouldn't work so hard to not give me the owner's name. She repeatedly spoke over me, never letting me finish a sentence. When I asked her to not interrupt she acted like a child, saying things like "am I allowed to talk now?", "oh is this how adults talk?". Same the day before from Kayla. When I asked them to not interrupt and be more mature so we could resolve the issue they repeatedly hung up on me. It's like untrained children are in charge. Just incredibly unprofessional and impossible to even schedule picking up my vehicle. The reviews are so bad the business doesn’t even claim the Denton location. I'll be challenging the charge with the police department who called them and recommending they use a different company in the future. Don't agree to this company towing your vehicle! You have a choice."

"* Good: I had a 10' x 20' shed transported a 15 mile distance for a grand total of $230 after tax. Compared to what I expected to pay for the job, it was very cheap. ** Bad: The driver showed up approximately 30 minutes late due to being dispatched for a police call. I wasn't contacted, and had to call them to confirm I was still on the books. I get that the police take priority, but if you're going to make obligations as a business, ensure you have adequate resources to meet ALL of them. *** Ugly: The driver seemed like he would rather be anywhere else, doing anything else. I've never had a shed transported before, and had no idea what I could expect so I tried to be as forgiving as possible. I asked for the shed be dropped on pre-leveled blocks I had prepared in advance with the caveat that if it simply wasn't possible then he could drop it immediately next to it. After getting on-site and a couple of failed attempts to line up with the blocks he said it would just be better to drop it next to the blocks. It wasn't until after he left that I spoke with a neighbour who also purchased a 'used' shed and had it delivered in a similar manner (by a different company using the same equipment) that I discovered that dropping it directly the blocks is a normal and reasonable expectation for this kind of transport job. While I do not think I was 'cheated' in ANY sense of the word, I will definitely never be using this company again. There was ample opportunity to demonstrate initiative and pride in the work being done, without even the slightest evidence of either."

"Had a flat with no way to fix it and no stores open late on Saturday night. The company sent Mike right away and he was there in 15 minutes as promised. He was methodical and careful, took good care of our car, and got us all back home safely. Price was reasonable as well. Will use them again."

"Locked my keys in my truck at the gas station after a long day at work, which didn't help my mood. I called them and gave them my info , within minutes the driver Mike called me with his eta and showed up fast. He was in my truck, with manual locks, in no time! Thank yall so much for your quick action so I didn't have to bake in the Texas heat! No damage done, very fast and friendly service! Mike and his team are definitely the ones to call, they do their best to make the customer's bad situation as pleasant as possible."

"Great service. Helped save our RV. He knows what he is doing. We were stuck in a weird angle and he got us out in a short time. Highly Recommend."