Clark Knapp Honda Service 900 North Sugar Road, Pharr, TX 78577

"Everyone I have encountered has been helpful and friendly. Great attitudes. However, they need to staff to meet the demands of customer needs. I see a lot of sales people and the budget needs to be allocated in hiring more technicians. I believe someone told me there are only 5. I just tried to schedule a tire pressure check just to see how long and they can’t see me till February 22nd. This is insane. There is no other Honda within a 30 mile radius and they need to meet the demands of their customers. I had to leave to Walmart to get my oil changed this past weekend."

"I will open with, I am new to this dealership and have limited exposure to the service team. However, I was very disappointed with my first experience when I had trouble setting up Android Auto with my CPO CRV. I went to service, and they said they don't do that and told me to get service assistance from any salesman. What? Thus far, I can not recommend this service department. They were not friendly, nor were they helpful. With the construction, this location is difficult to get to. P. S. The sales team could not help either as every one of the Honda Sales team used only Apple products and had no training on Android devices."

"It's hard to get a service appointment. They are 3 months out with no urgency for safety issues. They are short staffed. I've called, and when transferred to service, someone answers and hangs up. It took 6 calls to reach someone in service."

"I was looking for a new vehicle, I just online at clark-knapp Honda easy few steps not like the other line services. Mr Jacob Molina sales rep. Helped me alot Literally took me no more than 1 hour to do everything, just have your insurance information ready and sign some documents and that it. Call Clark-Knapp Honda and ask for Jacob Molina very easy and fast service If I could give more star I would."

"The earlier you get there the better, 7:30 am or 8 am perfect. In express lane,, service advisors are great, Mr Armando and Matthew are knowledgable and very helpful. But I cant say the same about a certain service advisor lady that has a bad attitude and rude. And to be exact this person does not have glasses on and is to the right hand desk, when you go in through the sliding doors through service the other taller lady w/ glasses will take good care of you."