Payne Mission Volkswagen Mitsubshi Service and Parts 2003 East Expressway 83, Mission, TX 78572

"It took 6 days for an oil change. And an ignition switch that needed to be changed. I could never get in touch with my service advisor. On Monday, when I called numerous times I got ahold of him after that. Never saw him again even to pay the bill."

"Took my wife’s 2023 VW Atlas for service (oil change, brake noise, and radio problems). No problem with oil change but the brakes and the radio problem still the same they didn’t fix anything. They claim that they can’t do anything because there’s still no “re-call for both of the problems. We bought a brand new vehicle so we wouldn’t have problems, but that’s all we’re having with VW. Will not recommend any VW vehicles to anybody."

"Awesome quick service. Enoc helped me out and communicated very well. Even told me about issues I didn’t take the car in for. And not like the other places that push some maintenance you don’t need. He just commented, on something important. (A tire). Recommend you do your service here."

"First time getting my oil change in the mission area. Let’s just say I’m glad I did, I had excellent service from the girl up front. She made my experience want to come back from how fast I was taken care of. Great job Ms. Cynthia"

"Customer service personnel were pleasant and courteous. For me was a speedy process with a positive first impression. It took only 2 days to fix my Jetta 2019; switch control and software updates were done promptly."