J & D Auto Collision 1015 West Kika De La Garza Street, Mission, TX 78572

"They do good work. They do keep your vehicle a long time but it looks great when you get it back"

"I have always trusted J&D Collision to do any type of work to my personal vehicles and fleet vehicles. Service has been amazing, communication is top notch as well. Hector has always shown his expertise in doing estimates and going above and beyond to deliver the best service and vehicle repairs as possible. My fleet cars are always out at the time he initially states they will be or if there is any sort of inconvenience he makes sure to give me a call to let me know of what is going on with my vehicle. I know exactly what’s is going on at all times to which I truly appreciate. He makes sure any details are taken care of before he I pick up any of the vehicles I leave. Over all, I’d truly recommend J&D for any vehicle repairs because I have nothing but good experiences with them and Mr. Hector as well. He is very knowledgeable with his job and customer service is superb!"

"If I could, I would rate them 0 stars! Unfortunately I referred my friend to this location because in the past they repaired my two vehicles in less than a month. However this past experience with my friend’s car was the worst! The vehicle was dropped off at this location in June 2023. I was told it would be a few weeks for repair and I would get updates. I had to call constantly as no one could give me a straight answer. I was told the parts were ordered but the vehicle was not fixed. In September I was told the vehicle was ready to be picked up. Upon arriving I noticed the rim which was suppose to be replaced was still damaged. The paint on the vehicle had more damage than when I took it in. In addition, the battery on the vehicle was completely dead. They had to jump start it to make it start. I was asked if I wanted them to order a new rim and to fix the damage their facility made to the paint. I was told this would take about a week. During this time I followed up every week sometimes calling twice a week. I was told they couldn’t find my vehicle. (My vehicle has gps I was able to track it to their facility) I was then told the parts hadn’t been ordered yet. On 9/28 I called for an update as it had been about 3 weeks. Receptionist, Melissa would hang up, put me on hold or transfer me to other departments without telling me. At one point I had to call from a different phone as they were not picking up my calls. Melissa answered and I told her to stop hanging up on me or transferring me, she sounded annoyed. I asked her to get someone who could give me a clear explanation on my vehicles repairs. I was transferred to Rick who explained the paint on the vehicle was not to his liking and the rim was also not what they had ordered. He offered to update me in a week. I was called by Rick on 10/6 to let me know my vehicle was ready. Upon arrival I noticed the rim was still with scratches. At that point I didn’t feel like arguing anymore as I know my vehicle would probably be there another month. I was also informed my vehicle was not going to start as the battery was dead. Not only did I have to wait 5 months to get my vehicle repaired I also had to spent $200 for a new battery due to their negligence and not unplugging the battery. I was very unsatisfied with their job and professionalism. On the day of pickup, I asked the receptionist for her name and she rudely answered, “Melissa” and asked why? In my opinion, you are the first face customers and potential customers see when the walk into the business; at least smile and act more enthusiastic. Another couple was there outside with your worker Ale and were complaining to her about Melissa. We overhead them state that the receptionist wouldn’t transfer their calls and/or hang up on them. In my opinion Ale went and beyond to help get our vehicle started with the battery booster and answered all of our questions. She also helped me with my own car and trying to get it scheduled for a paint imperfection that I will have to take in at a later time. Hopefully they don’t take 5 months to fix too. Ale I give you Five stars."

"My vehicle was hit at the end of last year, the person at fault had insurance, they sent me to this spot. Left it there a couple days after having to make a reservation with them, told them my main concern was to get my trunk, taillights, and bumper fixed up. Didn’t really need work done up front or anywhere else. (I was rear ended) Couple days passed by only for them to call me back offering me $1,400 or something saying my vehicle was “Totaled”, (My car still runs, cold AC, no leaks or problems) I decline their offer, I then have to pay a “buy back” fee to get my vehicle back, and by the time I got there to pick up my vehicle my entire front bumper was gone, so I still had to wait for them to put it all back together. They hadn’t even touched the back end where the hit actually was, all they did was take off my front bumper, shuffle my stuff around and left circles of marker all over my car Not a fun experience, I wouldn’t recommend it. The other persons insurance was also Geico."