Macy's

"Bought 2 coats online not knowing correct size. Went overseas and tried to return one 37 days later with all tags still on coat. Refused to give me a refund. After pleading with management, they would only give store credit that has to be mailed to me 7-10 business days?? As if they couldn’t load a gift card so I could shop while there. Ridiculous will shop elsewhere"

"I brought back gift items for a store credit at the Lancome counter and was told I needed the receipt or credit card and should return at a later time. My mom had passed away and I needed to locate her card. After finalizing her funeral arrangements, I went back 4 days later with her card. They told me I was 1 day past return date. I asked to exchange for the correct colors or a store credit. The manager told me there was nothing he could do. Macy's has Lost a very good customer. I will NEVER SHOP AT MACY'S AGAIN!!!"

"It was a Saturday night when I was on my way to the Shops in Allen. It's a place I rarely go to and seems different while coming out at night, I wasn't to sure what exit to take. But then I noticed a Dillard's before exiting and explored the area. I was going to go there at first, but noticed Macy's! No disrespect to Dillard's, but I guess I'm a Macy's person. But this Macy's is a unique store; not part of a mall, single level, huge, and they close at 9pm! The employees here are very nice and willing to help. I really like this location, and the area. Next time I come out this way, I'll be sure to come before the sun goes down."

"Filthy, rundown store....Poor management.... I have twice taken my daughter formal dress shopping here, for school dances. But I will not set foot in this store again. I could look past the threadbare carpets, stained with age. But I don't care for the unisex dressing rooms, when I'm taking my 14yr old daughter to try on dresses, and there are grown men sitting right outside the door. We ended up buying two or three dresses, on both occasions, and taking them home to try on at home, because neither my daughter or I felt comfortable with men right outside her door. When I went to return one of the dresses my daughter wouldn't end up using, I was told it was final sale. The woman at the desk was very polite, and reached out to a manager over her headset, when I requested it. However the manager couldn't be bothered to even come to the desk to speak to me. I will be complaining at the corporate level. But I would like all the moms out there to consider this situation, before you bother bringing your daughter to this store. There wasn't a secure, clean dressing room, so we bought multiple items to take home and try on, then the store refused to return the obviously unworn items. The rudeness of the manager is the icing on the cake, and I will no longer set foot in a Macy's, on principle. I will share my experience with as many moms as possible. It will end up costing far more from poor reviews, than to have just given me the store credit, as requested."

"Parking is always good here. The store seems like it could use a refresher and sale racks are a mess. The home department is very small. But they do have good sales and carry current merchandise."