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Journeys
2950 Interstate 20, Grand Prairie, Texas, United States
About the Journeys
Journeys is a trendy and popular clothing and shoe store located at 2950 Interstate 20 in Grand Prairie, Texas, United States. With a wide selection of stylish apparel and footwear for men and women, Journeys offers the latest fashion trends and must-have items for any wardrobe. Whether you're looking for a new pair of sneakers, a stylish jacket, or accessories to complete your look, Journeys has you covered. Come visit us at our Grand Prairie location and let us help you find the perfect outfit for any occasion.
Photos of Journeys
2950 I-20, Grand Prairie, TX 75052, United States
Opening hours of Journeys
Monday:
11:00 - 20:00
Tuesday:
11:00 - 20:00
Wednesday:
11:00 - 20:00
Thursday:
11:00 - 20:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
12:00 - 18:00
Reviews of Journeys
"All 4 employees saw 3 different customers at the door but unfortunately 5:54pm the door was already locked and business was closed. As a business owner I would be very upset all those 3 customers were lost today."
"My daughter went here to get my granddaughter shoes on today and the manger and staff was very rude and nasty. Wouldn’t give their names and cooperate number I will be reporting this business to the BBB. No one deserves rude customer service. No matter if an email was sent its journeys right to make their customers happy. Treating them like they are kids are not it get better training in place!"
"My sister went here to pick up my niece pick up order on today manger was rude didn’t want to give her name or my sister a receipt. My sister asked the workers what is her name they stated we can’t give her name. This store needs to give out some professional custom service classes."
"This is way to long to type. I will try to make as short as possible. My bf bought me a pair of uggs for Christmas from here. I open them up Christmas morning and it's 2 left boots. I call store manager in cedar Hill tx. She tells me I can make an hr and half round trip to grand prairie to exchange. I ask her how is this acceptable customer service. How she intends to compensate for the massive inconvenience. Why she did not offer to have them overnighted to me for free. I had all receipt info I could have sent her a picture of the 2 left boots. A number of things could have been done. But nope. She just hung up on me. I Google corporate offices for journeys. Call them. Tell them I want to file a complaint and I want the issue fixed. Give them all info. She tells me someone will be with me in 1-2 business days. Noone gets with me. I call what says to be corporate offices online, but really it's just customer service. I go through this whole thing Again, she says her supervisor says I need to wait another 5 business days for someone to get back with me. I say ok so noone is gping to do anything at all about replacing my boots or compensation at all for the days, hrs spent fixing their issue?! I'm just over here with 200$ worth of nothing that I can use waiting for them to get with me. Yes. That is exactly it. Yes! I can go get a refund. Thanks so much journeys! Customer service absolutely does not exist with this company. I will NEVER EVER go there again. Absolute trash."
"I placed an online order for store pick up in hopes to get a Christmas present in time and they failed. I placed my order Friday at 5PM But come Saturday 6PM I have yet to receive an update on my order ready for pick up. So I call Customer service for help since their store never answers. The customer service rep lets me know that they CANCELLED the order THIS morning at 10AM. Yet I have no update of this. She proceedes to question why that happened if I placed the order yesterday and now the order status is CANCELLED DUE TO OUT OF STOCK. They didn’t process the order within the 2 hours of when it was placed and sold my item in store. And checked MY ORDER a whole 12 hours after it was placed. It’s Christmas I know stores all all busy but this is majorly important for people as well to be organized for instances like this. I have yet to be contacted about my refund. I’m desperate in need of this item so I was thinking on ordering it from a further store out in Dallas in hopes of getting that was processed successfully but now I’m afraid the same thing will happen again."
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