Quick Lane at Sames Motor Company

"Atrocious. Go anywhere else. Would not honor their battery warranty, tried to rip me off at every opportunity. I bought a used car from Sames in winter 2022, and within a couple of months, I needed to replace the battery, so I came here because it was the dealership-recommended mechanic. Battery was replaced, warranty purchased, expensive, but my options felt limited. I kept having problems with battery drain, and I came back here to get them to fix it—they did a second diagnostic and said it was fine. Continued to have problems for an entire year with the battery until it finally gave out completely. Went to different mechanics, and they told me the battery I received from Quick Lanes was ALWAYS bad, despite them telling me twice that it was fine. Asked Quick Lane to honor the battery warranty and replace it—they said they wouldn’t do it unless I bring my car in and they do another full diagnostic. I’m not going to be scammed by them again. Save your money, and don’t go here."

"They are not very helpful. I called one day asking for a quote on fixing my tire axle and she said it is best to come in the morning to check it and that all the mechanics would be present Monday morning. I arrive and the lady in front didn’t know any prices or anything I was talking about. She couldn’t understand I just needed a average price or help for re-aligning my wheels. The manager then comes up and explains they can schedule a diagnostics the NEXT morning and that had a cost alone of $169.99. The lady put no effort in searching up my account to check on any warranties or ask if I wanted to schedule. Just a general non desire to engage with me and help."

"Sames quick lane is as good as any other mechanic shop, but it’s not. It’s not a good shop, but a bad shop because they have a sour woman working the front desk, she líes and lies…all other office associates and shop technicians are hard working people, but that one person who makes everyone else look bad. I hope Charlie takes note of this and makes it better for Sames name!"