UT Health San Antonio School of Dentistry

"I'm a new patient to the facility. So grateful to meet Ms Lily Lemus. Very professional, knowledgeable, gentle and patient oriented. Excellent customer service attitude."

"I am currently having the worst experience with their billing department. Before I was seen I asked if they were in network with United Concordia they said they were and gave me a treatment plan. I paid $563 out of pocket. I then get a bill for almost $1000. The reason why is because I had three visit, where the first two were billed under a doctor in network. The last one that had all of my expensive procedures was billed out of network. I had to call and argue that it was out of network and they needed to fix it. After several calls they finally adjusted the amount BUT wont refund me $122 for procedure that was covered in full (I found out from the EOB United Concordia mailed me) and now want to charge me an additional $87. When I ask why am I not being charged the original estimate, they wont give me an answer that makes sense. The supervisor will not call me back and they will not read the emails I have sent them. I had seen the same resident for ALL my procedures and visits. And yet they billed them under different doctors. I obviously wanted an "In network" doctor and received an "In-network" plan that they will not honor. When I call billing its like I am annoying them, when they are the ones who made the mistake. They lack empathy and customer service skills. Do not go to them."

"I was so disappointed in the care I received. I understand we all need to learn but the services promised and delivered, very opposite. Paid for sedation and it was not done - they say there will be a supervisor to help the student -not done. The resident was great but did not have any help or guidance so could not be successful. There are no faculty there to supervise. They billed insurance for services not provided. I have attempted to get a refund for a crown that was not placed. So disappointed."

"one of the most scarring experiences of my life. I came in to get my bottom wisdom teeth removed. They did the surgery and it was “successful”. Up until after when I I noticed an unusual amount of throbbing pain in my sockets. I ended up with two dry sockets, and found out the reason was because the nurse forgot to tell us some major details about how to care for open wound properly. I couldn’t go in for a follow up because the office was closed for the holidays. After about 1-2 weeks of A constant throbbing pain every single day, I went in for a follow up. The doctor cleaned out the sockets very carelessly. She had no care that I was in pain and continued to accidentally poke my gums Repeatedly during the cleaning. You can tell the doctors here have no compassion and are just trying to hurry up and get it done especially when they’re not getting paid for it(the follow ups are free). I went in yesterday for another follow up seeing that my right jaw had become infected. The doctor told me he needed to clean it. We then went through with the cleaning, After about seven shots And a minute or less of waiting for them to kick in he went straight into it. He told me to lift my left hand and he would stop, but he didn’t. I could hear the scraping of my own bone and feel quite a bit of pain. You could tell he was in a rush, considering how many people they had lined up. The office was very busy. After he finished, he sent me off. Im not an anxious person but I had an anxiety attack before driving home. After getting home, I realized he had forgot to give me Whatever disinfecting rinse, he was Supposed to give me to take home. I then had to call and get it myself. This has been an ongoing month long event of pain. I would strongly advise any of my friends and family not to come here."

"Since the first time I came here for a dental emergency, I have been nothing but grateful. The staff can be a little rushed sometimes since it gets busy from time to time, but they are still very professional and attentive. The students are great! They stay in constant communication with you, and so far, the ones who take care of me are willing to take my calls and texts with any concerns or emergency. Calling the office is still my first step to making my appointments, but I just love the overall friendliness and open communication. So far I have had a great experience and I have been coming here for about 6 months now."