Valvoline Instant Oil Change

"Stopped in for a oil change, Aiden the tech was very nice and knowledgeable, he pointed out several issues with my truck and was able to fix it same day, you earned my business"

"Would give 0 stars if possible. Got an oil change from there a couple weeks ago. Noticed my oil started leaking, never had an issue before, nor did they tell me there was a leak when I got it changed. So I took my car back to them, told them it was leaking, they looked at it and said it was coming from on top of my filter and that the filter was loose. But not to worry they tightened it and that should fix the problem. I asked them if it needed to be topped off, they told me no, my oil was full. So I drove off, went to Costco for grocery run, and noticed on my way home, my car started making a weird noise, oil light came on, so I called my dad who then had it towed to a mechanic, who told me I threw a rod and that my oil was almost completely depleted and dry. Called the westport location 4 times, in which my calls mysteriously got dropped. I know there is no way to prove it was their fault. But I'm 100% sure it was. I had zero problems before this, and was always on time for maintenance with my car. Lessened learned, convenience is not always best. I will never go to another valvoline again. Here I am with a rod thrown threw my block, needing a new engine. DO NOT GO TO VALVOLINE!"

"Really personable staff when I went today. Although I had to wait a while, they were diligent in letting me know how much longer it would take. Really friendly and helpful during the process and made recommendations for things they couldn’t do themselves. Great service will be returning here."

"# Valvoline Experience Valvoline Westport Road D+ BBB Rating Issue: Oil pan drain plug stripped. causing oil to leak. Manager Response: It was already that way. Was not told to me when I got the oil change it was stripped. Cost to repair: 180.74 at my mechanics Frustrations 1. Did not give me paperwork with correct address. I did not notice that until I pulled the receipt out of my glove box. 2. Initial call to Valvoline was told they would contact me 48 to 72 hours. All contacts were made by me. 3. Follow up call I was told that my information was updated. Last call (4th) it actually was updated. This is after the manager from the store "attempted" to contact me. Obviously he called the wrong number that was supposed to have been updated on first and second call. Critical Issue: Whether they stripped it themselves or not. They "took" my money did the service knowing this could cause critical damage to my vehicle blown engine, Was not notified on invoice if this was a prior issue. Oil Drain Plug -Checked OK is what was on invoice. Solution from customer service: after 4th call: refund money for the oil change. 46.63. still out $134.11... they know its just a complaint the money is not worth my efforts to fight to get. My cost to get their Service: 1. $180.74 2. My time 3. loss of use of vehicle for repairs At least I got my 46.63 back for transparency: they did say it was stripped before I got there, did not tell me still did the oil change. Said they have a video of the service, protects them, but don't tell the customer... how true that is I don't know but will take at face value from manager. Valvoline Westport Road... do not go, extensive wait times, not enough employees."