Caliber Collision 100 Turtle Creek Drive, Hopkinsville, KY 42240

"The timing or fixing of my car was great! They had it done within a week. However I went to clean my car out after they repaired my window and there was glass still under my seats and mats that were over looked. They did offer to vacuum it out however I live about 45 minutes away for a 5 min vacuum. With it being glass they should’ve been very thorough and done a complete detail or offered to do one before someone could’ve got potentially hurt."

"Excellent job in repairing damage to our truck and they provide exceptional customer service. They repaired our Ram truck and Mercedes and both were also returned clean and highly detailed. I’m an extremely satisfied customer and I’d highly recommend them to anyone in need of bodywork services!!!!"

"I read the mixed reviews on this particular location and was hesitant about leaving my car here considering that other Caliber locations produce high quality repairs but insurance didn't really give me much choice in the matter. I had to go check on my car and get some answers after they held it for over 3 weeks with no progress, a few of the rowdy employees were walking around shouting profanities and generally being unprofessional. I went next door to grab some lunch and saw several employees there eating and drinking margaritas in the middle of the day and then proceeded to return to the Caliber. I'm not sure I was ready to see employees there drinking and then going to handle customer vehicles under the influence in the middle of the day. If this is the behavior that Caliber collision encourages then I will pay out of pocket to have my car worked on somewhere else. There's still no progress on my car."

"Can't say enough about how courteous everyone was at Caliber when our car got hit. They went above and beyond to keep us updated about our van and finished earlier than we expected! Highly recommend!"

"They will deny this, but they tried to screw us out of a proper repair job when my wife was rear-ended. They said there was prior damage with rust. They said they wouldn't touch it until it was fixed. We had to pay for a rental car for 13 days while we had the car evaluated by another body shop for over a $4k estimate when Caliber estimated at around $1.5k. There was damage to the BSM system and other places they weren't going to fix that were crucial to the safety of my wife driving. Not to mention, they broke a chrome piece on our window over 3 weeks ago and still haven't called us to bring it in to fix it. DO NOT GO HERE! Our insurance company even says don't go here! Other insurances recommend staying away as well. The only nice thing I can say is that when I picked up the, still damaged, car to drive it to another body shop, there was a very helpful and apologetic gentleman there."