The Rock-Royal Oaks Chevrolet

"We really like the Chevy Trailblazer we purchased, but we're disappointed with the deceitful vocabulary(down payment assistance, salesman never used the word loan) used by the staff that resulted in not only a car payment but 2 additional loan payments for the next 2 years. Thankfully with a few adjustments in our lifestyle we might be ok, I doubt that's the case for most people. Beware cause the salesman said that was what the dealership trained them to say. UPDATED: from 3 stars to 5. I just want to say that the General Manager, Matthew Hall is awesome. He patiently listened to our story and is doing everything in his power to rectify the issue. I truly appreciate the effort and I'm excited to continue doing business with Royal Oaks. Feeling thankful, grateful, & Blessed."

"Did not end up purchasing a vehicle from this dealer, but William Harper provided excellent customer service. Answered all questions I had for him in a timely manner and provided excellent care. I highly recommend working with him for any inquiries you have for this dealer!"

"I was really happy until I realized they allowed me to drive away in a vehicle with no transmission fluid. How to you detail a car and not check the fluids. I could have died going home. That transmission could have stopped at any moment and someone could have plowed in to me. I could have been extremely hurt or killed. I am grateful I got the car I am grateful that I was approved. I did sign an As-Is agreement. But how are you willing sell a person a potential death penalty with no remorse or warning knowing it had no transmission fluid in it."

"I am extremely happy with the experience I had at Royal Oaks Chevrolet! Not only did the staff help me to purchase the car of my dreams, but more importantly, I was treated like a human being and not just another customer. Sales Manager Daren Mabini truly listened to me and took time to understand what kind of car I wanted and needed as well as what I was able to afford. He went above and beyond my expectations to make sure I got an amazing deal and was comfortable and informed throughout the whole sales process. The Royal Oaks Sales Department has a one of kind manager that is sincere and goes out of his way to take care of their customers."

"WORST EXPERIENCE AT A CAR DEALERSHIP IN MY LIFE!!! Warning, Long Review: Salesman need retraining in sales and customer service/interactions. Bait and switch mailers sent to your home address. Said I won 1k or a TV. When I got there they tried to sell me a 9 year old truck for 41k. Payments were over $1,200 a month. I kept asking the salesmen for the full price of the truck but he wouldn't give it to me until after they ran my credit, which I didn't even know they were going to do. No one ever told me verbally that they were going to run my credit. I told them my credit score because I just purchased an Explorer for my girlfriend across the street at Ford less than a month ago. They switched salesmen on me 3 different times when I kept telling them no, it was to expensive. The last salesman, I believe his name was Irvin or Edwin; he said he was inventory manager, called me "SELFISH" because he felt like I wasn't appreciating their time once he figured out I wasn't going to buy the truck. We actually got into it a little bit because we were both pissed at the situation. Even after this he still tried to get back to selling me truck truck. I told him, "I wouldn't buy the truck from you if you gave it to me for free!" He tried to embarrass me on the sales floor in front of everyone by yelling to my original salesman, "Hey, GET HIM OUTTA HERE!" Like I was being thrown our of a night club by bouncers or something. The orginal salesman still kept me for 5 minutes still trying to sell me the truck. I checked my credit the next day after I left. They ran my credit through 11 companies and my credit score went down 17 points. If it looks and acts like a snake, it probably is. I will never go back to Royal Oaks Chevrolet for any reason and I will let everyone I know my experience at this dealership."