Subway 2749 Leitchfield Road, Elizabethtown, KY 42701

"Subway used to be one of our favorite fast food stops. However, not sure what is going on with them anymore but their service is horrible. We had a very negative experience at one subway in town where the cashier overcharged me $30+ dollars because instead of charging $4 per kids meals she charged me for each item and when I took the receipt back to the register she and a co-worker argued it was correct. One employee finally called a manager who explained I was correct but the employee said I would have to come back another day with my receipt if I wanted my money back because no one there could open the drawer and give me my money they just took 5 minutes prior. My husband was scheduled for surgery the next day so I didn't make it back that next day to get my money back. I tried this same Subway about a month ago thinking it might have been a fluke and did an online order for curbside pickup. I got there 5 minutes after the time I was sent that my order would be ready and after waiting almost 30 minutes I called inside to ask about my order and was very rudely told that they were busy and my order still wasn't ready and I'd just have to wait and then hung up on me! I ended waiting 45 minutes past the time my order was scheduled to be ready. Today, we decided to try a Subway on the other side of town. I did an online order for 4 ft long subs and a kid's meal. When I checked the bag it had the kids meal sides but not the actual sandwich so we had to go back inside to get it. When we got home and took the ft longs out of the bag one was correct and the other three were totally messed up. The olives for one sandwich was put on the wrong one. Then two of the sandwiches had the type of bread switched. But the final straw was the sandwich that we opened and it was nothing but the meat (with the incorrect cheese) and absolutely not one single vegetable that was requested and no sauce! When I called Subway back hoping they would try to make it right, I was told that I would have to drive all the way back, bring them my receipt, and bring the actual sandwich and show it to them! I explained that I did not have the time during lunch to drive back but I could send pics and was told "Sorry, that's our policy." What makes me even more angry is the fact that on both of these online orders I actually did the "suggested tip for their servers"! Subway, you have certainly lost what was previously great fans and we will be discouraging our family and friends to avoid the potential for any further screw-ups!"

"This place in Cecilia used to be really good. It has gone down hill in 2023. Lettuce was brown and they wouldn't bring out fresh lettuce so we did without. Bread was hard and crunchy. I tapped on it and it crumbled apart right in front of them. I've had to ask for fresh bread twice. Last 2 times we tried going, there was only one man working. We left because he said it would be awhile both times. We're done there."

"Always clean, but should give a partial discount when they are out of items to make a complete sandwich. Shouldn't run out of material before noon anyway."

"My husband, my 4 year old, and me had the best experience here ever. On September 7 around 5pm we went in to order sandwiches. There was two guys working. I didn’t catch the guys name that made our sandwiches but he was super nice! He made jokes with our 4 year old and was super welcoming. Definitely recommend going here!"

"The employees must really hate their job. They throw attitude AND sandwiches together! Literally paid for the sloppiest bread and meat sandwich ever known to man. When I asked the man to please spread my ingredients out, he got an attitude and argued with me about the placement of where he put things. Like seriously, I just wanted a sandwich with equal ingredients spread out through the sandwich. Not all loaded in one spot. I will never be back to this location"