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Royal Oaks Chevrolet Cadillac Service Department
3417 Park Avenue, Paducah, Kentucky, United States
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About the Royal Oaks Chevrolet Cadillac Service Department
The Royal Oaks Chevrolet Cadillac Service Department in Paducah, Kentucky is your go-to destination for top-notch car repair and maintenance services. Our experienced technicians are dedicated to keeping your Chevrolet or Cadillac running smoothly and efficiently. Located at 3417 Park Avenue, our state-of-the-art facility offers a wide range of services, from routine oil changes to complex engine repairs. Trust the experts at Royal Oaks to provide exceptional service and get you back on the road in no time.
Photos of Royal Oaks Chevrolet Cadillac Service Department
3417 Park Ave, Paducah, KY 42001, United States
Opening hours of Royal Oaks Chevrolet Cadillac Service Department
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
08:00 - 15:00
Sunday:
Day off
Reviews of Royal Oaks Chevrolet Cadillac Service Department
"My first service visit for my new truck was extremely disappointing. I was told, and the paper work showed, that along with the oil change and inspection, my tires would be rotated. Due to a mark I knew was on a rear tire, I discovered the next day that the marked tire was still in its original location, which means no rotation was done. Paperwork also showed the truck had been washed and it had not been. This was corrected immediately. The tire rotation "oversight" was corrected when I took my truck back the next day. CSR staff was apologetic for all of this but these types of experiences makes me question what else was overlooked, possibly even the oil change?? I've left with an uneasy and concerned feeling. Do not trust what their paperwork states."
"Always prompt and helpful. My gauges quit working but came back on before my appointment. Even though they put my vehicle on their machine they didn't charge me because no codes came up to tell them what was wrong with the car. Their service department from the time you check in until you check out is really great. Very nice staff."
"Absolutely do not go there... They use gimmicks and Is Mallers in your mailbox. They have 0 inventory in new cars. But yet they play games.... I had three digits match for 7 hundred and fifty dollars.. They played wigwam baloney with fine print... they scam to get you there...then...no inventory......"
"One of my favorite things to do is leave positive reviews. If I had an experience that wasn’t great, I just simply don’t leave a review at all. With that being said, I sincerely cannot say poor enough things about my experiences, yes multiple experiences, unfortunately, with Royal Oaks. This is mostly due to the fact that they could not properly diagnose and correct the issue. Now, I will give them SOME grace, because the truck is 25 years old and there are just some things that cannot be fixed. However, this last, and final experience that I will ever have with Royal Oaks, was the worst by far. Not because they once again did not properly diagnose the issue but because I had an 11 o’clock appointment on a Tuesday. I dropped the truck off 2.5 hours prior to the appointment. When I went in, I asked what number was on file, they told me it was my husband’s. I explained that I would be the one WAITING for the repairs to be made and coming back to get it and gave them my number to call when it was completed. Once again, that was at 8:30am, my appointment was scheduled for 11am. By 2:30 when we still hadn’t heard from them, we called and they informed us the truck would not be fixed that day. Not because they didn’t have the part, but because they were short staffed. I asked if that was a new development and they said it wasn’t. I expressed my unhappiness about not receiving a courtesy call that my vehicle would not be done for 24 hours because I had waited on it and I live 45 minutes away. They promised it would be “heavily discounted” due to this tremendous inconvenience. When we picked the truck up the next day, only to be told this repair once again didn’t fix the problem, we paid more than our originally quoted price WITH A DISCOUNT. The discount ended up totaling about 13.6%. Very “heavy” discount we received. We paid and left, with the only bright spot being that I would NEVER have to step foot in that place again. If you all know of a GOOD Chevrolet mechanic, please pass the info along to us so we may actually get this vehicle repaired at some point…"
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