Hoy Family Auto Body Shop 7330 Viscount Boulevard, El Paso, TX 79925

"I will NEVER go to this establishment again. Very unprofessional. I was deceived into purchasing a brand new tire I didn't need. This is the second tire I purchased in less than a year. The same tire in the same location. The tire had a screw in it and it couldn't be repaired or have warranty? The tire is still in very good condition and was able to be patched I immediately took it to a tire shop. People work hard for their money stop SCAMING them. Not to mention it is unacceptable to have customers wait 5 hours for a tire change. Shame on you guys!"

"My experience with your establishment is by far the best experience I've had at a car dealership. Jennifer Stockman is an expert in her field and ensured that my vehicles needs were attended to promptly. I was informed constantly on the status of my repair. When I picked my vehicle it had been cleaned to perfection. I couldn't see myself going anywhere but Hoy Family Auto."

"Excellent service. It was a last minute schedule because my vehicle experienced an engine light one evening. I went on their website to schedule service and the next morning was available. They received my vehicle first thing the next morning, scanned it,diagnosed it, and resolved early morning. Jennifer explained everything to me and displayed excellent customer service skills."

"Hoy Volkswagen was great! My vehicle required a repair that was covered under warranty and Hoy was able to service my vehicle within a week of dropping it off. Ritchie provided me with a loaner vehicle and the process was seamless. It’s always a burden to not have your vehicle but that burden was lessened with the service received by Hoy and their staff. Needless to say, it was a whole different experience than any other Volkswagen dealership I’ve gone to in the El Paso area."