Audi El Paso Service Center

"Worst customer service in sales … they only care about the sale … if you want an Audi get an Audi you won’t regret it … just I recommend you get it from another dealership, it’s impossible to get a hold of them, I send some paperwork that they need it by email and the GM said he never got it, I went in person and give the paperwork and after 2 weeks the GM said he doesn’t have the paperwork (by the way I have to call and call and call until they answer) no one ever fallow up the situation … if I don’t call or go in person , no one calls me etc… I’m the one that always is looking for someone… it’s been over 6 months and they haven’t resolve the issue … and besides all of this the begging of everything the sales rep lie to me just to get the sale"

"Such a nice place gotten 3 vehicles there and on for my 4th dis year and i tell you armando is the man to go to such a nice man always helpful caring honest but respectful never felt like such part of a family until i went to audi and for the nice environment nd caring workers , if you do go they make you feel comfortable and always willing to help."

"The auto service department is awesome. Always willing to help. Very courteous and professional. I'm always happy to bring it here. Strongly recommend them. Prices are reasonable."

"A great environment, staff was pleasant and friendly. The work was done In A timely manner with, good service and great pricing. I’m a. New Audi owner and was a little worried about pricing but I’m genuinely happy with the service of my Audi and what the cost was. Tristan was very helpful and I will continue to have my service done here. Thank you"

"Servicing a vehicle at a dealership is almost always more expensive than the alternative. Their technitions are expected to have the tools and knowledge to fix any issues with the car. The most crucial thing that some dealerships miss is good customer service. I have been fortunate enough to work with a great representative of the dealership and their brand. Ricky E is the rep that handles my vehicle. Ricky is awesome, he is friendly, polite, and is the kind of person I want to deal with when there is an issue. Any issues I had he was quick to address. He is helpful and responsive when I have had questions. He made sure that I had a loaner vehicle to drive while the vehicle was in the shop. Given that I live 50+ miles from the dealership this was very important. It saved me time, money, and the huge potential headache trying to arrange a second ride."