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Bill Collins Ford Service
4220 Bardstown Road, Louisville, Kentucky 40218
About the Bill Collins Ford Service
Bill Collins Ford Service is a trusted car repair institution located at 4220 Bardstown Road in Louisville, Kentucky. Specializing in Ford vehicles, our experienced technicians provide top-notch service to keep your car running smoothly. From routine maintenance to more complex repairs, we are dedicated to ensuring your vehicle is in top condition. Visit us today for all your Ford service needs.
Photos of Bill Collins Ford Service
4220 Bardstown Rd, Louisville, KY 40218, United States
Opening hours of Bill Collins Ford Service
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 13:00
Sunday:
Closed
Reviews of Bill Collins Ford Service
"Even though I am on a waiting list to have my 2019 Ford EcoSport repaired and the recall taken care of, the Service Staff is very honest and tells you exactly what the problem is. i Love their forward way of communicating the truth! I can wait 2-3 weeks."
"Awful experience. Told me to bring in my car on a certain day, and ended up sitting for a week without even being diagnosed. Took forever to get a hold of someone, and service tech didn’t even remember who I was. When I finally talked to them, it was gonna be a few more days before they even looked at my car. Decided to pick it up and go elsewhere, where my car was promptly diagnosed and worked on. 2nd bad experience here. Never going back."
"I’m highly disappointed to have to give Bill Collins Ford service this rating. I have dealt with Bill Collins Ford over the last 30 years and gave them a five star review three years ago. “Sense of urgency” to get your vehicle back to you is lacking or nonexistent. The call back, follow up and even trying to get a hold of the service advisors has proven to be extremely difficult during the last 5-6 service events I have had, over the past year. My experience this week has pushed me past my tolerance level. The attitude that some of the advisors AND phone operators Express is NOT an attitude of concern, but more of an attitude of inconvenience. This must be acceptable in the culture, because I left a voice message for the service manager after two or three attempts of getting in contact with him, and still have yet to get a return call 2 days later. ***Update 2 hours from posting this: I did get a call from the service managers assistant and she was concerned about my experience****. I hope they get it together."
"In the process now. Will update soon 20 minutes later update so far so good. 10 minutes later Miracle workers. I highly recommend CT and the rest of the Bill Collins Ford Crew. Wish I could give them five more stars Second time buyer. A part of the Ford family."
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