Mercedes-Benz Service Center - Mercedes-Benz of Louisville 2520 Terra Crossing Boulevard, Louisville, KY 40245

"As an introduction, I’m a longtime Mercedes Benz customer. I’m on my 4th Mercedes in 10 years and my wife is on her third. I understand the cost of owning a Mercedes and I expect to pay a premium for a quality product and quality service. But I actually expect excellent for premium cost. I purchased an EasyCare extended warranty at Mercedes Benz when I purchased a E550 at MBZ of Atlanta 2 years ago. I just moved to Louisville and had an issue that was covered by the warranty. MBZ of Louisville wanted an additional $1500 “diagnostic fee” prior to submitting the repair to the warranty company. I should mention that an original $300 inspection fee was already charged and that there is a $500 co/pay with the warranty. I understand the $300 inspection fee and $500 copay. No issue. More than a little confused about the $1500; I reached out to MBZ of Atlanta, MBZ of Music City (Nashville) (where I had had regular maintenance performed last year) and the EastCare warranty company itself. All three confirmed that the repair was covered under warranty with only a $500 co/pay should be needed. (Mercedes of Atlanta even questioned the initial $300 inspection fee I was charged by the Louisville dealer). I rejected the $1500 repair charge and just went back and picked the car up……(note: a $300 service fee and my car didn’t even get a courtesy car wash. This is the 5th Mercedes dealership Ive used for maintenance and that’s the first time I’ve ever had that happen….and they really weren’t busy at all). Both MBZ of Atlanta and Nashville apologized and said they would be glad to complete the repair through warranty if I could get the car to them. MBZ of Atlanta even offered to wave the $500 co/pay. Final outcome. Mercedes Benz of Atlanta and EasyCare helped me find a local Mercedes Certified Mechanic who would honor the warranty and complete the repair. Needless to say. I won’t be going to MBZ of Louisville for any regular maintenance or repairs moving forward. Buyer beware. My wife plans on replacing her Mercedes SUV this fall. I think we will check out the dealerships in Atlanta, Nashville and Lexington."

"My 2020 C43 was indicating a battery fault. The service department was able to schedule an appointment for the next morning. Cullen Dunn provided exemplary service; the fault was diagnosed and a new battery installed in just a little over an hour. The car was returned to me washed and ready to go. A first-rate experience."

"Thank you Derrick.. he was our salesman pleasant to deal with. it was actually fun. All the staff was nice. n yes I bought a car.. woo hoo"

"Really bad experience from the beginning. Called them told them I’m towing my car to your place , the young lady took my info and the car info and told me it will be a couple of days till I hear from someone , two week passes and nothing till a lady from the service department called and asked me if I owned a Mercedes 300c and I said yes and she told me that no one told them anything about my car being towed and they just found it and they didn’t know what’s wrong with it and who does it belong to and they have to go through my tag and registration to get my name and phone number ! She said a technician will call me later on by the end of the day to talk to me about the car . Another week goes by and nothing . Finally I get to talk to Brent after 3 weeks which told me what’s going on with the car ( already knew what’s wrong )and will cost $1623 and another $800 something if I need anew ignition! I told him give me till tomorrow to talk to my wife . Next day woke up on a text saying that the car is fixed and ready ! My wife went to pay and pick up the car and come to find out we been charged $175 for the diagnostic. In my experience if u decide to fix the car somewhere else it is appropriate to pay that diagnostic fees, but if the car was to be fixed at the same place I think those fees have to be waived .my wife complained about leaving my car all that time and they didn’t know about it and the young lady replied that this happens all the time !!! Mercedes service department should do much better treating their customers especially for the amount they charge for repairs !!"

"I was working on my car to refill hydraulic fluid and ran into a challenge. I went to the dealership for guidance and without any hesitation they offered help. The gentleman tech who has worked on Benz for 41 years made the effort to look up information through formal Benz manual and made his recommendations. They did not charge me for their effort. Honestly, I was willing to pay because it is Benz dealership. Great experience. I will going back for future services."