Jimmy John's 547 Euclid Avenue, Lexington, KY 40502

"Update on 12.14.2023: DO NOT ORDER FROM THIS LOCATION! Each time I have ordered from JJ I wait a long time between orders in hopes that things improved. For the fifth time in a row (literally) they messed up the order. Two minutes after I placed the order they marked it as "out for delivery" I assume because corporate tracks that. I placed the order at 11:50 am and the quoted time for delivery was 12:20 pm. I checked that status and it showed as delivered so at 12:40 pm I called the store and they said they didn't know where the order was and couldn't contact the driver. They asked if I wanted it resent out or credited. I said that it was on the way then I just wanted the credit. Then he said he didn't think it was on the way so I said I wanted it resent out and the credit. He said, "You can't get both". I said, "So I have to wait an hour and a half for my food and I can't get a credit?" He told me to call back later to speak to the manager so I guess they didn't have a manager there. Maybe that is why it is such poorly run. Previous Review: I ordered from this location a few days ago and never received my entire order and it was definitely not a "freaky fast" delivery. I ordered a combo with a drink. The driver dropped off my sandwich and apologized for the delay. I sat down at my desk and realized he didn't leave my drink. I was at work so I ran down stairs and outside to see if I could catch him. I saw him and was able to get his attention. I said "I didn't get my drink". He said "I was going to bring it back. I dropped them. I was going to bring it back". Not sure why he didn't tell me that when he dropped off my food. If he would have, I would have been more understanding. My coworker actually ordered JJ a little bit later (from the same location) so I figured they would bring my drink with her order. They just dropped off her food and not my drink. I never received the drink. Also, the time before this I ordered JJ and it took over an hour to get the sandwich and they actually brought the wrong sandwich. I will not be ordering from them again. Update: I contacted corporate 2 weeks ago and have not heard from them nor the owner/manager. Would not recommend."

"this is my jimmy johns. they finish my sandwich before i’m done paying. a little light on the oil but i was taught from a young age that you can’t have enough olive oil so that’s probably a me thing. i love this jimmy johns"

"Ive got a comment about Store JJ2110 order #20541096064712704. I work at UK hospital, My order stated it was being delivered so i went out to wait on it, after 15 minutes the tracker said it was delivered, i called and was hung up on, called back put on hold for 7 minutes till i hung up and called back, finally got someone that said the apps are frequently wrong, i asked the status and they just said they were very busy and i would have to just wait on the driver to call me. 15 minuted later it was delivered. Now is the real reason im commenting, went to put a little extra mayo on the sandwich and my wifes BLT had Phlegm on 1/4 of the sandwich. BTW, we are both nurses eating in the nurses station and all the other nurses in there agreed as well that it was snot. The wait isnt the problem even though i prepaid and left a tip but the rude response and ultimatly get food with snot on it leaving both of us not trusting the sandwiches is not satisfactory."

"Busier than usual, however their fountain drink machine tastes dirty. Like really bad. It could have been that they were busy... but I think the person who made my sandwich was training. A larger man with man breasts and a terrible attitude towards everyone was killing the atmosphere. I assume he was the trainer, who was serving me. My sandwich had barely any lettuce, which is the biggest food ingredient in this sandwich, their classic veggie."

"If l could give this place a 0 stars l would. I called to let them know l paid for a sandwich that had hardly any tuna as l requested. I even paid extra for more tuna…. Manager who answered the phone was initially patient and listened, then she grew rude and inpatient. She asked the employee who made my sandwich was l lying (while talking to me). Then added l am siding with my employee and would add a $3 credit to your number, and then changed it to $5. I said ma’am l have no reason to lie. She refused to give me her name and hung up on me. All and all l wouldn’t recommend this place if that’s how they treat customers!!"