Joella's Hot Chicken - Lexington

"I stopped at the Cochran Rd location in Lexington Friday and was instantly greeted by Melinda. It was refreshing to see someone with great customer service skills, she smiled the entire time, was so kind, and helpful. She acknowledged everyone who entered the door and made sure I had everything I needed!"

"Absolutely amazing place to visit with friends! We had a party of 26 for the state swim meet, and the cashier was so kind and genuine. She keep a positive attitude the whole time and made sure we like our food and made sure everything went as planned. This place is a amazing place i would go here 10/10 great place!"

"If every business had a welcoming Melinda like this place does I’d be happy. The welcoming was warm the food was hot and flavorful. Good sized servings. Fair price. I’ll be eating more here."

"This location has amazing customer service. They are so nice and attentive. I love coming into a place and immediately feeling welcome. Ms. Melinda has a wonderful personality and she makes you feel so warm and welcome the moment you step in the door. Goatee (sorry if i’m spelling that wrong) is also very nice and attentive. customer service 10/10. food also delicious as always."

"We came in town to Harrodsburg for a family reunion. Kentucky, to me, is known for three things. Bourbon, horse racing, and fried chicken. I googled “best fried chicken in Kentucky” and this place came up on a lot of lists. I saw a 4.5 rating out of 1800+ reviews so I was expecting the best of the best. When we walked in it had all the green flags. Great decor, friendly staff, simple menu. All of these are great signs. When the food came to our table all of our giddy excitement was almost instantly wiped from our faces. The wings were massive which sounds good to the layman but this is actually one of the worst possible attributes a chicken wing can have. As expected the meat was flavorless and abnormal. Small wings are the best wings when it comes to flavor and overall quality. The breading was limp and lacked any semblance of crispness. We ordered fried pickles and those were also soggy, clearly made in advance and sat around. The mac and cheese tasted like something from an elementary school. The parmesan fries were the only thing worth eating. I don’t know if we just came on an off day or if the Kentuckians rating this place are being overly kind and generous. I’ve been to well over 300+ chicken-centric restaurants all over the country and sadly this ranks down there with the worst. 2.3/10 clucks."