Chipotle Mexican Grill 2270 Nicholasville Road, Lexington, KY 40503

"This place is an utter disaster. It’s filthy, and the service is poor. There’s food all over the place on the floor all over the counter. There’s trash all over the floor. The health department needs to shut this place down. They were out of chips, lettuce, vegetables, and chicken. I fear for my health"

"I guess the portions you get depend on the person making your order at that time. I went in and ordered 2 bowls (one chicken, one steak), I asked for double on each and i barely got a single serving. I said something about it and they guy said it was double, I don't think half a spoon where you can see the bottom of it, is double let alone single. The cashiers checking me out noticed it and wanted to change it to single, but the guy said no it was double and got mad when they said something about it. They seriously need to get their portions under control, stop using a spoon and use a measuring cup. At least then the portions would be somewhat the same, or just use the spoon and dub the portions into the measuring cup."

"Using the Chipotle app is always a joke. They always overpromise and under deliver on the time it will be ready. It’s ALWAYS quicker to just wait in line and order in store versus ordering in advance. For example, tonight the app said it would be ready at 6:40pm and it was actually ready just before 7. I don’t have the time to figure out their inefficiencies. I just won’t be back. And the reply from Chipotle was a link to their website for me to fill out. Are you kidding me? How about fixing your app ordering process that I just gave specific info about in this review rather than asking a customer to do something else? Learn some customer service skills."

"So I absolutely love chipotle. We showed up to eat today, a Saturday at around 3 pm. The food was cold. The dining room had two people sitting and eating in it. It was dirty in there. The floors needed swept, trash was needing emptied and the place just lacked employees care. As we were getting our food the girl making our order literally turned her head and sneezed. Now I know folks are human and we have to sneeze but for crying in a bucket, cover your face with the inside of your elbow. I just felt that with 5 plus employees working they could have had it more cared for in the dining area. Please to whomever the young lady was that made our order just cover your face when you sneeze don't open face sneeze, please."

"Upsetting they only had rice, beans, meat & cheese out.. literally nothing else, asked for double protein.. I’ve noticed they really skimp out on the portions especially if you order online. I know they have the other toppings in the back & are too lazy to bring it to the front or trying to “save” but I’m not even getting what I’m paying for. I think all Chipotle’s, especially this one, should have an exact portion measuring cup instead of the spoons to dish out servings. I came in & ordered this to go."