Wendy's,

1100 South Broadway, Lexington, KY 40504

"SERVICE WAS HORRIBLE. Whoever was working the speaker had an attitude the entire time and was very rude. We got all the food and the sandwiches were good, but the fries were hardly filled and they were cold. The nuggets also looked like they were sitting under the heat lamp for a very long time, not fresh. Other than the person on the sandwich station, everyone elses customer service and coordinating skills lack entirely. We had to ask for our frosty and sauces and they got an attitude about that too!!!"

"Waited almost 30 minutes on 2 orders of chicken nuggets tonight. On top of that the order was placed online which should’ve given them plenty of time to prepare. For the time of night they weren’t even short staffed."

"The food was typical Wendy's 1 Good nuggets, fries and drinks! Staff was a little confused by the online order and they didn't include any condiments in the bag, which's was fine. The drive thru was clean."

"I came by the drive thru for a 2 for 6 deal and received exceptional service. The young woman working the drive thru was very friendly and nice, my food tastes great (the fries are very good), and the bag presentation is dope. No food is slipped over the other and the napkins are even laced very well within the bag. You can tell that whoever’s in there cares about their work. Thanks!"

"Usually we receive great service from this location but unfortunately today that was not the case. Not only was the drive through running so much slower then usual we also received both our orders of the Bacon Pub Fries ($3.29 EACH) without any bacon! When we continuesly tried to call the store to complain the phone rang busy (over a 10-15 minute time frame). Not only is that quite frustrating but it also causes your customers to feel ignored and disrespected, especially for that long of a time period. I hope management is able to get to the bottom of this issue and make sure it is corrected."