Jimmy John's 10520 Westport Road, Louisville, KY 40241

"I order from this particular jimmy johns a few times a week and this location is the worst I've been too by far. Most recently I placed an online order and arrived to pick it up 20 minutes after I ordered it and when I asked for it the person said "well it isn't ready yet" I pulled around and waited an additional 5 minutes and when I received the order almost nothing about it was correct. No mayo was put on the sandwich and it was supposed to be a Lettuce wrap but was on bread. If you are considering use this jimmy johns location I urge you to drive a little down the road to a different location."

"Food was fine but what a weird vibe from the staff…a small gang of guys (3-4) hanging out and smoking just outside the entrance - not particularly young, either; after making our food, the cashier went out and joined them. Possibly more than one staff member in the group. After we left my husband commented “I was mentally preparing to get attacked” - super weird. Don’t think we’ll be returning."

"System was down couldnt grab a calculator out and accept a cash order all the employees were sitting at a table in dinning room area. Its basic math dont need a register to accept cash..."

"I asked for no cheese, extra Vito meat, and the sandwich to be cut in half….please make the order as requested :) Tasted great otherwise, but that was definitely not extra meat and I’m kinda sour that I was charged an extra $3.00 just to get the normal amount."

"I ordered online at 8:49 pm for delivery and was notified that the order was out for delivery at 8:55 pm. By 9:30, I had not yet received my order, so I pulled up the app and checked the tracker. It was marked as delivered. So I called the store, and politely stated that I had not received my order and that the app was showing it as delivered. The person I spoke to said he delivered it to my apartment. I told him once again that I did not receive it. He said “We don’t go past the door. We leave it and go,” and abruptly put the manager on the phone. The manager was needlessly rude and aggressive. “Look man, it was delivered. If it’s not there, it’s not our problem and there’s nothing I can do.” His logic was that because the driver knew my address, it was certainly delivered to the correct building and correct apartment. I assured him that it was not, that I had been sitting roughly 20 feet from my front door on my couch in silence while I read and never heard a knock. He finally venomously offered to refund my food and hung up. I walked around my apartment complex and found my food sitting in front of the door of an apartment in a different building, verified by the address and name on the receipt (which were correct). I called back to inform them that it was indeed delivered to the wrong address, just hoping for an apology for being made to feel like a liar, and all I got was an angry “Okay,” followed by him immediately hanging up on me. I am incensed that I was demeaned and degraded for a mistake that I didn’t even make, and then didn’t even get an apology for it. I wasn’t even trying to get anything out of it. I quite literally just wanted my food because I was hungry. I have worked in the food industry before, and I know how entitled some customers can be, but when someone politely calls to report that their delivery wasn’t delivered, verbally attacking the customer and insinuating that he or she is being dishonest is never the answer."