Starbucks

"I have ordered Starbucks through grub hub robot delivery a few times and I keep having issues. One time my drink had spilled in the carrier and had even made its way onto my sandwich making it soggy. Another time I ordered Starbucks via the robot at 8:00 and when it still hadn’t arrived at 9:00am I called the store. The person on the phone said she would check on it. I finally received a notification that it was on the way. I went down about 9:25 and opened the robot but it was empty. I called customer service and they gave me a refund and a credit."

"My entire order was messed up. The grilled cheese turned into two things of bread stuck together (it's just taking it out the package and heating it up), the bagel was just warmed, and my Carmel and vanilla macchiato with sweet foam was plain milk. When I asked for it to be fixed, I was told to "drink it down" so they didn't have to remake it. I work at a very similar job to theirs, so it was no point to make a giant scene about it. It's overall a sweet place to study and get schoolwork done, but I don't think I'd order from there again."

"2 inch cockroaches are just walking around, I saw one clime up the booth I was in so moved across the room into an open table where not even a minute later saw another huge one at the base of the chair next to me. Can a billion dollar university not afford basic pest control?"

"Simply a travesty. I have low expectations for most Starbucks stores at this point. Over the past few years, both their quality of beverage and customer service has gone downhill. This Starbucks leads the way in both of these declining categories. Not only is the service at this location incredibly slow, but they frequently charge you the wrong amount. I've paid upwards of $6 for a small cup of black coffee before, while also paying only $3.50 for a venti Frappuccino. Simply put, the staff doesn't know what they are doing. I'd give them a pass since they are fellow college students, however, they are typically very rude as well. I've had several unpleasant experiences ordering coffee here, and they also lock the doors 3 hours before they close (so they don't have to do their job)... As a cherry on top, the coffee is terrible. Order whatever you want, it doesn't matter... They will mess it up... It's a shame there are no other places to spend Flex than this seemingly knock-off Starbucks."