Ken Towerys Tire & Auto Care

"I took my car to Ken Towery's Tire & AutoCare located at 3421 Bardstown Road, Louisville, KY 40218 because it broke down right in front them. I was received by manager Kendra Hayley on October 3rd. Two days later, they called me to inform that the car was ready. I paid them $870+. However, on the way home, the car overheated again and they had to retrieve it themselves. I contacted the manager via call and text, but always received the same response: the car is still overheating. Later, the manager wrote to me and informed that the fan had broken and that it would cost an additional $480. She also mentioned that they had tried to contact me earlier but couldn't reach me. When I returned to get my car after paying more than $1200, the receptionist charged me and informed me that they had not been able to fix it due to another problem in the engine. The mechanic outside told me (not in a nice way) that he had nothing to do with it and that this situation belonged to Kendra (the manager). They had de car The fact is that they charged me a lot of money for unnecessary things and didn't fix my car at all. They had the car in the shop for more than 20 days. To make matters worse, they gave me an invoice in the name of a certain Jaime Perez and his telephone number. They had changed all their contacts and papers. That workshop is a real disaster. I feel cheated. It turns out that a real mechanic, not one of theirs, checked my car and what they have is the gasket inside the engine. They changed everything else in the workshop, blindly, looking to see if they could find what they had. I do not recommend this workshop at all. They are going to take your money and they are not going to repair anything. They are incompetent as mechanics, but very good at charging for bad work."

"Great service! Picked up debris on a long trip that punctured a tire and were not familiar with tire repair places in the area. They were able to get us right in, patched up, and on our way quickly. Definitely recommend!"

"Had a 7:30 appointment for 4 new tires.. got there at 7:25am and there was a mechanic sitting out on his bike by the front doors. At 7:50 I asked if anyone was gonna show up to open. Was told the person overslept.. at 8:10 I left. No one even bothered to call me and apologize and try to reschedule my appointment time:.. so I will not be back. Very disappointed"

"I initially came in on 10/11 to get a quote on new rear brakes and rotors. The price was about the same as everywhere else I went and everyone was very nice and explained everything to me. I came back at 10:30 today and was told previously that replacing my brakes should take about 2 hours. It's 2:04 and I have been here for almost 4 hours. Apparently I need a new caliper and now I'm waiting. The manager hasn't came out to give me a price on the part nor an ETA on when the part will be here. You all need to communicate with customers when they are waiting excessively for repairs. I would've dropped the car off if knew I was going to be waiting this long."

"5 star for this people, yes. I had a great experience last Saturday. We were driving all city looking for a tire for our Camaro 2018 and no shop have it till next Monday. But only in this shop we found a nice lady that talks with interest to my son and offers to us another kind of tire that can be fixed in our car. The both mechanic that care about our car were very special people. Talking to us in a really good manner and with patience. All these people care about clients.Every one of them talk to us slowly and trying to make us understand every word. And the young mechanic guy was very trustworthy with us, he explained our car needed a wheel too but they didn't have it and almost by 5:30 pm we cameback with the part and he nicely placed the part in our car. Nice people, trustworthy, transparent, and helpful."